Technical Program Manager, Customer Delivery

Loft Orbital Solutions; Toulouse; Hybride; EUR 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Equity

Up to 35 days PTO

Health and life insurance

Lunch vouchers

Cross-office travel

Relocation assistance to Toulouse

Résumé du poste

Loft Orbital Solutions seeks a Technical Program Manager, Customer Delivery, to drive mission development plans and coordinate across engineering, product, and operations. You will align customer needs with Loft’s product offerings and ensure the deployment of new capabilities is smooth and on schedule.

The role requires strong technical fluency, executive-level communication, and proven experience with cross-functional programs from definition through ship.

Qualifications

• ~8 years of professional experience in technical program, product, or engineering roles.
• ~3 years as an Engineering Program Manager or Product-focused TPM at a product-driven tech company.
• Experience deploying products into production or operational environments.
• Experience in the satellite or aerospace industry.
• Experience working with external customers including executives.
• Excellent communication and multi-stakeholder coordination skills.

Responsabilités

• Own the Mission Development Plan for assigned missions, breaking work into packages and driving to launch deadlines.
• Manage the Customer Offering Portfolio and identify deltas to guide new capability development.
• Collaborate with Customer Delivery Engineers to ensure capabilities, plans, and tooling are in place for missions.
• Represent operational and customer constraints in product planning and deployment of new features.
• Drive cross-functional coordination, reports on risks, and keeps leadership and customers aligned.
• Engage with customers at all levels on scope, schedule, and capability tradeoffs.
• Continuously improve Delivery processes, templates, and workflows.

Connaissances

Engineering TPM

Cross-functional leadership

Executive communication

Satellite domain knowledge

Customer engagement

Technical depth

Description du poste

Wanna join the adventure?

Loft Orbital’s mission is to make space simple. We deploy customer missions on our satellite infrastructure so our customers can focus on their applications instead of the spacecraft underneath them. The Customer Delivery team turns signed contracts into working missions on orbit and supports our customers from start to finish.

As a Technical Program Manager, Customer Delivery, you maintain the engine that drives the Customer Delivery team forward. You connect Loft’s product development efforts to our customer value stream, ensuring the team has the right capabilities, tools, and plans to execute customer missions. You will work alongside our Customer Delivery Engineers (CDEs), who design and execute each customer mission, by building the development plans and capability portfolio they draw on to deliver value to our customers. You will own Mission Development Plans that coordinate work across engineering, product, and operations teams; manage the Customer Offering Portfolio that defines what Loft can deliver; and drive quality, visibility, and consistency in how new capabilities are deployed to our customer offering. This role is well suited to someone who has taken products from development through deployment at a product-driven technology company and wants to apply that discipline iteratively across an active product line of missions flying in orbit.

About this role:

• Own the Mission Development Plan for assigned missions: identify all work required to deploy and execute the mission, break it down into committed work packages with contributing teams, and drive it to completion against launch-anchored deadlines
• Manage the Customer Offering Portfolio: maintain the catalog of capabilities Loft can draw on to execute customer missions, identify deltas between the portfolio and upcoming mission needs, and drive new capability development with product and engineering teams
• Partner with Customer Delivery Engineers to deliver customer value: CDEs execute the mission with the customer, and you ensure the capabilities, plans, and tooling they need are in place when they need them
• Connect Customer Delivery to Loft’s product organization by representing operational and customer constraints in product planning, and by managing the deployment of new features and capabilities into operational use
• Drive cross-functional coordination and status clarity: run internal reviews with CDEs, report on development progress, risks, and blockers, and keep leadership and customers aligned on where things stand
• Engage directly with customers, up to the executive level, on mission development scope, schedule, and capability tradeoffs
• Continuously improve Customer Delivery processes, templates, and workflows to increase execution efficiency without sacrificing quality

Must Haves:

• ~8 years of professional experience in technical program, product, or engineering roles
• ~3 years as an Engineering Program Manager (EPM) or Product-focused Technical Program Manager (TPM) at a product-driven technology company, leading cross-functional programs from definition through ship
• Experience deploying products into production or operational environments, including release readiness, cross-team dependency management, and post-deployment quality
• Experience in the satellite or aerospace industry, with working knowledge of spacecraft systems, mission operations, or payload development
• Experience working directly with external customers, including executive-level stakeholders
• Exceptional and proven technical aptitude: able to go deep with engineers on architecture and tradeoffs, and translate that fluently for customers and executives
• Excellent communication skills at all levels, from engineering deep dives to executive summaries, with the organization and prioritization skills to run multiple parallel workstreams in a fast-paced environment

Nice to Haves:

• Direct experience with satellite on-orbit operations, commissioning, or ground segment software
• Technical leadership experience (leading engineers or technical teams, formally or informally)
• Experience building or managing a product/capability portfolio, roadmap, or plan of record
• Experience with international customers and distributed teams

Some of Our Awesome Benefits:

• Equity, we want you to have an active role in our success
• Up to 35 days of Paid Time Off (vacations & RTT ) and flexible working hours, we want you to be at your best
• Health and life insurance, we care about your health
• Lunch Vouchers, because let’s be honest, we love food! (we even have a slack channel about it #loft-gourmand)
• Cross-office travel opportunities between San Francisco, Colorado, and Toulouse to learn from our differences
• Company and team off-sites and many other events to work & celebrate together
• Relocation assistance to Toulouse when applicable

*Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t check all the boxes.

Who We Are

Loft: Space Made Simple.

Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit.

We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 30 missions flown, Loft’s flight heritage and proven technologies enable customers to focus on their mission objectives.

With a growing fleet on track to reach 30 satellites by 2027, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France to meet accelerating demand for space infrastructure.

As an international company your resume will be reviewed by people across our offices so please attach a copy in English.