Technical Presales & Solution Architect & Customer Success Manager IDP, platform engineering, D[...]

Cycloid; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading technology firm is seeking a Technical Presale & Solution Architect to drive technical closures for new business opportunities and ensure customer success. This hybrid role requires extensive experience in cloud architecture and DevOps practices. The ideal candidate will work closely with marketing teams to produce high-impact technical content. The position offers a competitive salary and a fully remote work environment in the UKI region, ensuring flexibility and professional development opportunities.

Prestations

Competitive salary and benefits package

Home office setup up to €1200

Professional development opportunities

1 retreat per year in the EU

Qualifications

• 10 years of experience in a customer-facing role: Presales, Solutions Architect in enterprise software.
• Hands-on experience with at least one major Public Cloud provider (AWS, Azure, or GCP).
• Expertise in writing configuration files in YAML.

Responsabilités

• Present Cycloid’s advantages to technical and business stakeholders.
• Design optimal technical solutions based on customer requirements.
• Proactively engage with existing customers for value realization.

Connaissances

Customer-Facing Experience

Cloud Expertise

DevOps/CI/CD

Excellent Presentation Comfort

Outils

Terraform

Ansible

Kubernetes

Python

Bash

Description du poste

About us

This role is fully remote, you can be located anywhere in UKI.

Hi there! Thanks for being here and let’s get started.

Cycloid focuses on scaling platform engineering initiatives. We optimize the developer experience and operational efficiency by accelerating the delivery of a portal and platform, alleviating the cognitive load on IT teams and advocating for FinOps & Green IT practices. With our Internal Developer Portal and Platform, you don’t need to start from scratch to get a fully customized solution.

Platform teams design, build and run the platform enabling end-users to visualize, deploy and manage existing and new projects, interact with cutting-edge DevOps and Cloud automation without the need to become an expert, while keeping best practices in place, cloud expenses under control with a minimum carbon footprint.

Cycloid is an Internal Developer Platform and an internal developer Portal with modules around self-service portal and platform orchestration, project lifecycle and resources management, FinOps and GreenOps and plugins. It can be consumed through the console, in CLI or in API.

We are recognized by top leader such as Gartner, IDC, Forrester and we have signed 6 on the top 10 GSI/MSP as a partner. We work on the enterprise market.

One goal: to make our internal developer platform and portal the leading platform in the world, done sustainably.

Sounds like a plan, right?

What is my challenge?

The Technical Presale & solution architect & Customer Success Manager is a critical hybrid role, responsible for driving the technical closure of new business opportunities and ensuring the continued success and growth of our existing customers. You will leverage your excellent technical skills in cloud infrastructure, IaC, and Internal Developer Portal and Platform to demonstrate Cycloid's value, guide customers through complex integrations, and act as a trusted technical advisor. A key component of this role is collaborating with the marketing team to produce high-impact technical content.

Key Responsibilities

I. Presales & solution architect & Technical Presentation: a requirement

• Platform Advocacy: Confidently present the advantages of Cycloid and clearly articulate its competitive differentiators to a wide range of technical and business stakeholders.

• Solution Architecture: Understand customer requirements and design the optimal technical solution utilizing the Cycloid platform, focusing on cloud architecture and integration strategy.

• Lead Proof of Concepts: Translate prospects business needs into PoC success criteria. Advise and design the solution using your DevOps skills and implement the needed automation. Demonstrate the PoC solution and ensure a high conversion rate.

• RFP/RFI Response: Provide expert technical input and content for RFPs, RFIs, and security questionnaires.

II. Customer Success Management (CSM): time that we develop a dedicated field

• Adoption & Value Realization: Proactively engage with existing customers to maximize their adoption of the Cycloid platform and ensure they are achieving their desired business outcomes.

• Technical Consulting: Act as the primary technical point of contact, advising customers on best practices for using Cycloid with their public and private cloud environments.

• Growth & Expansion: Identify opportunities for upselling and cross-selling through a deep understanding of the customer's technical roadmap and unmet needs.

III. Content & Marketing Collaboration: a + if you are interested in

• Technical Content Creation: Collaborate closely with the Marketing team to create compelling technical marketing materials, including blog posts, case studies, and technical sections for website.

• Public Speaking: Deliver technical presentations and product demonstrations at webinars, industry events, and conferences.

What should I bring to the table?

• Customer-Facing Experience: 10 years of experience in a customer-facing role: Presales, Solutions Architect in enterprise software

• A clear understanding of the problems that we are tackling: IDP, platform engineering, DevOps, multi-cloud, FinOps, GreenOps, CMP

• Hands-on level 1 DevOps: Core IaC & Configuration Expertise: Expertise in creating and maintaining complex configurations using the following technologies is a must:

  • Terraform for Infrastructure as Code.

  • Ansible for configuration management.

  • Kubernetes CRDs, ArgoCD, and Helm for application deployment.

  • Proficiency in writing various pipeline and form configuration files in YAML.

  • Proficiency in at least one scripting language (e.g., Python, Bash).

• Cloud Expertise: Excellent, hands-on experience with at least one major Public Cloud provider (AWS, Azure, or GCP).

• Excellent Presentation Comfort: Must feel comfortable and be proficient in presenting complex technical solutions and product advantages.

• DevOps/CI/CD: Strong understanding of DevOps principles and CI/CD methodologies.

• UKI based

Nice-to-Have Skills

• Internal Developer Portals: Expertise in the concepts, architecture, and practical application of Internal Developer Portals (IDPs) and platform engineering principles.

• Public Cloud: Certified Solution Architect - Associate level.

• Private Cloud: Strong experience with Private Cloud technologies (e.g., VMware vSphere, OpenStack).

• French speaker

The global package is very competitive and The variable plan is uncapped with an acceleration plan.

How we manage from now

Join us in creating the future of internal developer platform and portal, done sustainably!

• An Interview with Benjamin, our founder
• We grant you some access to Cycloid to prepare a 45 min presentation: 15 min qualification of the lead and a 30 min demonstration in front of the sales and presales team: we will simulate a technical lead
• A final discussion with Benjamin
• Ref calls

Cycloid is committed to having equal opportunities for everyone!

What we bring to the table

Working together should be a win-win situation for everyone involved. Here is what we bring to our side of the table :

• Be the first on the ground in the UKI
• Competitive salary and benefits package
• Flexible and transparent work environment, including 100% remote work in UK
• Opportunity to work with a passionate and friendly team on impactful projects.
• Professional development opportunities and support for continued learning.
• A commitment to sustainability and making a positive impact on the environment
• Home office setup up to €1200
• Choose your own device spirit
• 1 retreat per year somewhere in the EU