Technical Partner Solutions Intern

Aircall.io, Inc.; Paris; Sur place; EUR 12 000 - 19 000; Plein temps

Résumé du poste

Aircall in Paris is seeking a Technical Partner Solutions Intern to work with technology partners across the integration lifecycle—helping them understand our APIs, scope their integration, navigate technical questions, launch successfully and stay engaged after release.

You'll work under the guidance of the Technical Partnerships Manager and collaborate with the Developer Advocate and Alliance Partnerships team, gaining hands-on experience in problem-solving, project coordination and partner

Qualifications

• Solid understanding of APIs, webhooks and software integrations.
• Interested in AI and the future of software integrations.
• Organised and good at managing projects, with ability to handle multiple workstreams.

Responsabilités

• Assist partners with API integration scoping and troubleshooting.
• Explain technical concepts to technical and non-technical audiences.
• Maintain partner-facing documentation and guides.
• Coordinate across multiple teams to ensure successful integrations and launches.

Connaissances

APIs understanding

Webhooks

REST APIs

Communication

Project coordination

English fluency

SaaS experience

Documentation

Formation

Experience in similar role

Outils

API testing tools

OAuth

Description du poste

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall

We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Behind every great integration is someone making sure the partner has what they need to build, launch and succeed. That's what this role is about.

As a Technical Partner Solutions Intern, you'll work directly with Aircall's technology partners throughout the integration lifecycle — helping them understand our APIs, scope their integration, navigate technical questions, launch successfully and stay engaged after release.

You'll work under the guidance of the Technical Partnerships Manager and collaborate closely with our Developer Advocate and Alliance Partnerships team. You'll build hands‑on experience in problem-solving, project coordination and partner support along the way. By working with different teams and partners, you’ll gain broad exposure to integrations, APIs, partner management and Qualifications

• You have a solid understanding of APIs, webhooks and software integrations and can read technical documentation and troubleshoot common integration issues independently.
• You're interested in AI and the future of software integrations, and curious about how AI agents can interact with other tools and systems.
• You're organised and good at managing projects — you can keep track of partner milestones, follow up on actions and manage multiple workstreams and priorities at the same time.
• You're a clear communicator and can explain technical concepts to both technical and non-technical audiences.
• You're a problem-solver — you can break down ambiguous technical questions, figure out what's happening and work towards a practical solution.
• You're detail-oriented and thorough — you spot edge cases, ask the right questions and make sure things don't fall through the cracks.
• You're self-driven and adaptable — you're comfortable managing changing priorities and taking ownership of your work.
• You're partner and customer-oriented — you care about the experience and outcomes of the people using what gets built, not just the technical specification.
• You're fluent in English and comfortable communicating with international partners and colleagues.
• You have previous experience in a similar role, such as technical support, partner support, solutions engineering or technical project coordination.
• You have experience working with SaaS tools, such as CRMs, helpdesks or CCaaS/UCaaS platforms.
• You have hands‑on experience with REST APIs, webhooks, OAuth or API testing tools.
• You have experience creating technical documentation or partner-facing content, such as developer guides, tutorials or enablement materials.
• You have some familiarity with AI agents, AI integrations or MCP

You'll build a strong foundation across technical solutions, APIs, SaaS integrations, partner management, developer advocacy and ecosystem development. You'll learn how integrations are scoped, built, tested, launched and supported — working directly with technology partners and collaborating with Product, Engineering, Tech Partnerships, Developer Experience and GTM teams.

You'll also gain hands‑on experience maintaining developer resources, improving technical documentation and supporting initiatives that engage developers and partners, plus exposure to the emerging AI ecosystem — AI agents, agentic workflows and MCP-based integrations.

Most importantly, you'll develop the ability to sit between technology, partners, developers and business teams and turn technical challenges into practical solutions — a skill set that can open the door to a range of careers across Technical Partnerships, Solutions Engineering, Developer Experience, Developer Advocacy, Product and Ecosystem roles.

Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

Competitive salary package & benefits

DE&I Statement

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.