Technical Enablement Manager 3 - Paris

Datadog; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading SaaS company in Paris is seeking a Technical Enablement Manager to provide training on product adoption and enhance customer success. The ideal candidate has experience in mentoring and training users, understanding business needs, and working with cloud technologies like AWS, Azure, or GCP. This role is designed for a tech-savvy professional capable of explaining technical details to various audiences. Join a collaborative hybrid workplace culture that values creativity and work-life balance.

Prestations

Best-in-breed onboarding

Continuous professional development

New hire stock equity (RSUs)

Inclusive company culture

Qualifications

• Experience as a technical trainer or Technical Account Manager supporting mid-market and/or Enterprise customers.
• Hands-on experience with cloud monitoring tools like Datadog.
• A history of learning new skills and understanding business requirements.

Responsabilités

• Provide technical training on product adoption for customers.
• Work with sales and customer success teams to enhance customer experience.
• Collaborate with product management and technical teams.

Connaissances

Technical support training

Cloud monitoring tools

Mentoring and training

AWS

Azure

GCP

Configuration management tools (Chef, Puppet)

CI/CD tools (Jenkins, Gitlab)

Description du poste

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog. TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Provide technical training on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Work with sales and customer success teams to understand a customer’s IT Operations environment to provide recommendations that will maximize Datadog’s value.
• Mentor and train users of the Datadog platform
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously iterate on best practices for technical product adoption and customer success

Who You Are:

• Someone with a history of learning new skills
• A self-starter, tech-savvy professional who can easily understand a company’s business requirements and explain Datadog’s value and technical details to C-level executives, a technical guru and everyone in between
• Experienced with AWS, Azure or GCP
• Experience planning for and providing training in a professional setting
• Previous experience working as a technical trainer or Technical Account Manager supporting mid-market and/or Enterprise customers in the cloud space
• You have experience using Datadog and/or other cloud monitoring tools.
• Hands on experience with the following types of technologies:
• Configuration management tools like Chef or Puppet
• CI/CD tools, such as Jenkins, Gitlab etc.

Benefits and Growth:

• Best-in-breed onboarding
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.