Technical Customer Support (English + [Other Language], UTC-4 or UTC-3)

Remotely; À distance; EUR 30 000 - 35 000; Plein temps

Résumé du poste

A remote support company is seeking a Technical Customer Support Specialist to assist customers via chat and email, ensuring a smooth customer experience. Candidates must be fluent in English, possess technical knowledge of concepts like HTML/CSS, and have experience in customer support, particularly through live chat. The position offers a salary around €30k-€35k gross per year, along with healthcare coverage and support for home-office equipment.

Prestations

Healthcare coverage

Budget for home-office equipment

Work-life balance and flexibility

Qualifications

• Strong written and verbal communication skills in English.
• Understanding of tech concepts and customer support tools.
• Experience with handling multiple customer conversations effectively.

Responsabilités

• Assist customers via chat and email for technical inquiries.
• Troubleshoot and resolve customer issues efficiently.
• Ensure a smooth customer experience in a fast-paced environment.

Connaissances

Fluency in English

Technical knowledge (e.g., HTML/CSS)

Experience in Customer Support via Live Chat

Experience with B2B & Support Software

Excellent communication and problem-solving skills

Proficiency in a second language

Description du poste

The Role

We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.

The position is fully remote.

What We’re Looking For

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required.
• Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
• Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Excellentcommunicationand problem-solving skills.
• Bonus: proficiency in a second language.

What Makes Crisp Special?

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• Meaningful meetings only:We keep meetings purposeful and minimal so you can focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

Who Can Apply?

• Must be located within the UTC-4 or UTC-3 timezones.
• Immediate availability is a plus.
• The position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices.

Compensation & Perks

• The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile.
• Healthcare covered (depending on your country’s regulations).
• Budget for home-office equipment to help you set up a comfortable remote workspace.
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility.

To apply, please submit your CV and a brief explanation of your motivations in English by clicking the “Apply” button.