Technical Consultant

360Learning; France; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Work From Home stipend

RTT

Lunch vouchers

Medical insurance

Gym subscription

Parental leave for the second parent

Remote work in France

Résumé du poste

360Learning is seeking a Technical Consultant to join the Professional Services team. You will scope custom technical projects, build solutions, and coordinate with Technical Services to deliver implementations for clients.

You will work closely with Sales and Development to translate client needs into technical configurations and solutions. The role covers onboarding new customers, defining platform architecture, and guiding deployments of integrations, data flows, and custom features.

Qualifications

• Strong technical background and customer-focused mindset.
• Excellent problem-solving skills and ability to translate client needs into technical solutions.
• Experience scoping projects and delivering technical solutions for clients.

Responsabilités

• Scope custom technical and consulting projects for clients.
• Build custom solutions and coordinate with Technical Services for delivery.
• Document client use cases and translate into platform setup and integration specifications.
• Lead implementation lifecycle from kickoff to handover to support for strategic accounts.
• Design platform architecture, facilitate integrations (APIs, flat files, 3rd party apps).
• Create repeatable processes to improve project quality and delivery.

Connaissances

Problem solving

Customer focus

Technical background

Outils

APIs

REST

Java

Python

Ruby

Description du poste

360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the Technical Services team and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.

As a Technical Consultant, you are part of our implementation team, who plays a key role in seamlessly onboarding new customers: you are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform as well as specifications for the development of Technical Solutions

.
You will support and manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support, mainly on strategic accounts as a technical expert. You will define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s), 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their plat

m.
As we grow, we need to continue to automatize and find repeatable solutions. Part of your job will be to design tools to either support the rest of the team and specific customer’s requests and avoid time-consuming wo

rk.
Within 1 month, you w

• ill:Become a Trello expert through our onboarding pro
• cessUnderstand our product offering through trai
• ningMaster our platform and be able to support clients on basics requests through ticke
• tingMaster our integration possibilities (Workato, data lake, flat files, A

PIs)
Within 3 months, you

• will:Work with clients to understand their technical requirements and scope projects accord
• inglyCollaborate with our sales and development teams to design and implement solutions that meet client require
• mentsEnsure successful delivery of projects on time and within b
• udgetProvide technical expertise and support to clients throughout the project life
• cycleContinuously learn about new technologies and stay up-to-date with industry t
• rendsDevelop and maintain technical documentation and project
• plansParticipate in client-facing meetings and presenta

tions
Within 6 months, you

• will:Develop repeatable and scalable processes to improve project quality and de
• liveryBe able to support the team on difficult integrations & troubleshooting
• issuesContribute to our knowledge base to share best practices and lessons l
• earnedWork with our partner ecosystem to strengthen the services proposed to our c
• lientsDeliver platform audits to c

lients
Within 12 months, yo

• u will:Contribute to our knowledge base to share best practices and lessons
• learnedWork with our partner ecosystem to strengthen the services proposed to our
• clientsCreate and propose new services to our Professional Service
• catalogPresent our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our p

latform
The S

• kill Set8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferr
• ed (e.g.Sales Engineer, Technical Presales, Solution Architect, Technical consultant, Technical Project Manager, Technical Account Manager, Business
• Analyst)Excellent understanding of APIs and REST inte
• grationsStrong technical skills, including experience with programming languages such as Java, Python,
• or RubyKnowledge of SaaS platforms, cloud-based solutions, and web tech
• nologiesExperience scoping projects, designing technical solutions, and delivering
• projectsExcellent problem-solving skills and ability to troubleshoot complex technica
• l issuesAbility to adapt your communication to different audiences (highly technical vs. less/non- technical stake
• holders)Organized, structured, rational and analytical way of
• workingAbility to work independently and as part of a team in a fast-paced, deadline-driven env
• ironmentExperience with project management methodologies such as Agile or Scrum i
• s a plusEnthusiasm for our culture explained here: https://bit.ly/Conve

xicity360L
What

• we offerCompensation: Package includes base salary, a variable component and
• equity Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the secon
• third parent.Balance: Flexible hours, full remote work possible anywhere in
• France Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to
• er?Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC