Technical Account Manager - Post Sales - CSM

Escape; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Significant stock options

Comprehensive health insurance

Meal vouchers

Sport subscription

Unlimited access to learning resources

Latest tech gear

Global exposure at international conferences

Résumé du poste

A cybersecurity startup in Paris is seeking a Technical Customer Success Manager to ensure customer success post-sale. You will own deployment, guide integrations, and build trusted relationships with customers. Key qualifications include experience in SaaS or cybersecurity fields, proficiency in Python for automation, and fluency in French and English. The role offers significant equity, comprehensive health insurance, and unlimited access to learning resources. This position offers a fast-paced environment with a strong focus on customer impact.

Qualifications

• 2+ years in SaaS, cybersecurity, DevOps or deep-tech environments.
• Strong understanding of modern application stacks, cloud, APIs and security concepts.
• Experienced in building long-term, trust-based customer relationships.

Responsabilités

• Own the post-POC journey, guide deployment, configuration and integration.
• Monitor usage, adoption and identify risks or opportunities.
• Provide technical guidance and assist with scripting and automation.

Connaissances

SaaS experience

Cybersecurity knowledge

Python scripting

Customer relationship management

Proactive account management

Fluent in French

Fluent in English

Description du poste

About Escape

Escape is on a mission to reinvent how we protect our applications against hackers. Backed by YC, and with a growing customer base including industry giants like Zoom, FFF, and the Olympic Games, we’re on the road for our Series A funding round.

Our growing team of 23 passionate Escapers is at the core of the company’s success, tackling profound tech challenges and driving innovation in cybersecurity.

We love to break down barriers and bring innovation from R&D to the final product stages. At Escape, every team member has the chance to take on important responsibilities that drive impact.

Role Overview

As a Technical CSM, you become the primary point of contact and trusted partner for customers once they sign with Escape, owning the relationship and ensuring long‑term success with the platform.

You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle.

Responsibilities

• Own the post‑POC journey – guide deployment, configuration and integrations to ensure smooth adoption.
• Adopt Escape deeply – embed the platform across security, engineering and product teams, applying Python scripting and automation to optimise workflows and solve challenges.
• Succeed long‑term – build trusted relationships that drive renewals, expansion and advocacy.
• Lead post‑sales onboarding & rollout: take over after POCs, guiding customers through production deployment, configuration and integration, including automation with Python scripting as needed.
• Own the long‑term customer relationship: be the trusted technical partner for security, engineering and product teams, manage renewals and expansions in collaboration with Sales.
• Drive adoption & value realization: monitor usage, adoption and security impact; proactively identify risks, opportunities and expansion paths.
• Be the post‑sales technical expert: answer technical questions, troubleshoot issues, coordinate with Engineering on escalations and ensure smooth production operations.
• Provide technical guidance and automation support: assist customers with integrations, scripting and automation to help them maximise value from Escape; troubleshoot issues, provide best practices and coordinate with Engineering as needed.
• Feed the product loop: collect structured feedback, identify friction points and work with Product & Engineering to influence the roadmap.

Qualifications

• 2+ years in SaaS, cybersecurity, DevOps or deep‑tech environments.
• Strong understanding of modern application stacks, cloud, APIs and security concepts.
• Comfortable with Python scripting for automation, integration and troubleshooting.
• Passionate about helping customers succeed and able to build long‑term, trust‑based relationships.
• Structured, proactive and able to manage multiple accounts.
• Fluent in French and English.
• Excited by startups, ownership and impact.
• Experience with renewal and expansion processes is a plus.

Perks

• 💸 Equity: Significant stock options via BSPCE, making you a true stakeholder in our success.
• ❤️🩹 Health first: Comprehensive health insurance with Alan paid 100% by Escape.
• 🍕 Meal vouchers with a Swile Card.
• 💪 Sport subscription to have preferential prices to go to the gym, with EGYM Wellpass (ex Gymlib).
• 📚 A place to learn and grow: Unlimited access to books and online courses to help you excel in your role.
• 💻 Tech perks: Get the latest tech gear, including Apple (or not) equipment and ultra‑wide screen, to do your best work.
• 🌎 Global exposure: Present groundbreaking research at top international conferences, such as APIDays (Paris, London, New York), GraphQL Conference (San Francisco), bSides (Berlin, Milan, Oslo, Stockholm…), etc.

Why Escape?

• You own the post‑sales moment where Escape becomes mission‑critical for our customers.
• Hands‑on technical work with Python and integrations, making a real security impact.
• Influence both retention and product roadmap.
• Collaborate with a world‑class technical team solving meaningful cybersecurity problems.
• Fast‑growing startup, top‑tier investors and strong growth potential.

Hiring Process

• ✨ 1 meeting with the HR representative – a friendly chat to get to know you, your experience and motivation. 30 minutes.
• 💻 Technical challenge – at‑home exercise to showcase your technical skills and problem‑solving approach. 1 hour.
• 🤔 1 technical deep‑dive with the Technical Lead – discussion to explore your hands‑on skills and technical thinking. 1 hour.
• 👀 1 leadership & strategy interview with the CEO – chat to understand how you approach strategic and high‑impact challenges. 30 minutes.
• 💌 Formal hiring proposal.