Technical Account Manager - France

Remote Jobs; France; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Dataiku is seeking a senior technical professional to act as the primary advisor for client teams, guiding platform architecture, deployment, operations, and security across multi-vendor environments. You will partner with customers and internal teams to align priorities, drive successful outcomes, and ensure ongoing value from Dataiku.

The role requires 7+ years in a customer-facing technical capacity, strong FR and EN communication, and hands-on experience with cloud, IAM, and Kubernetes

Qualifications

• 7+ years in a customer-facing technical role.
• Professional proficiency in French and English.
• Strong communication and client relationship skills.
• Experience supporting both pre- and post-sales engagements.

Responsabilités

• Collaborate with the customer and internal account team to identify priorities and develop engagement plan.
• Manage project milestones with Customer Success Managers and clients; provide status updates and mitigate risks.
• Serve as a central technical advisor for client teams on platform architecture, deployment, operations and security.
• Capture client feedback to inform Product and Engineering teams.
• Advise client tech leaders on long-term technical strategy and complementary technologies.
• Assist clients in integrating the Dataiku product into their systems and troubleshoot challenges.
• Explore advanced use cases including edge computing, deep learning, and MLOps.

Connaissances

Customer-facing

Bilingual FR/EN

Linux admin

IAM tools

Cloud platforms

Kubernetes

Hadoop/Spark

Pre/Post-sales

Dataiku platform

Outils

LDAP

Kerberos

Active Directory

Description du poste

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack - empowering organizations to run AI across multi-vendor environments with centralized governance.

The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube.

How you’ll make an impact

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
• Act as the primary technical advisor for client teams, providing guidance and hands- on support across a range of areas, including:
  • Dataiku platform architecture and deployment
  • Platform operations and upgrades
  • Best practices for platform usage
  • Security, data management, and compute resources
  • ML- Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long- term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

What you’ll need to be successful

• 7+ years of experience in a customer-facing technical role
• Professional proficiency in French and English
• Strong communication and client relationship skills
• Experience supporting both pre- and post- sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
• Hands- on experience with cloud platforms (AWS, Azure, GCP)
• Hands- on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

How you’ll stand out

• Experience with Python
• Data- Science knowledge
• Basic knowledge of Java
• Familiarity with ML- Ops practices and tools

At Dataiku, you’ll be part of a journey to shape the ever- evolving world of AI. We’re not just building a product; we’re crafting the future of AI. If you’re ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can’t wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.

If you need assistance or an accommodation, please contact us at: reasonable- [e-mail]