Team Manager, Technical Account Manager

Veeam Software; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

25 paid vacation days

Public health insurance

Employer-paid medical, dental, and wellness plan

Life insurance

Pension contributions

Learning and growth opportunities

Résumé du poste

Veeam Software is seeking a TAM Manager for France to lead a team of Technical Account Managers within its EMEA Professional Services organization. This role is crucial for driving customer success and team performance in the French market. The ideal candidate will have substantial experience in customer-facing technical roles, a strong leadership background, and fluency in French and English.

Candidates will enjoy 25 paid vacation days, comprehensive medical coverage, and opportunities for professional growth. Join Veeam to make a significant impact across prominent brands.

Qualifications

• 5–10 years of customer-facing technical experience, ideally in enterprise IT or SaaS.
• Proven leadership experience in managing technical teams and driving customer success.
• Strong understanding of Veeam solutions or similar technologies.
• Excellent communication and stakeholder management skills.
• Fluent in French and English; experience with French clients is a plus.

Responsabilités

• Lead and coach a team of TAMs, ensuring high-quality service delivery.
• Act as senior advisor for strategic accounts.
• Drive customer satisfaction and retention through proactive engagement.
• Collaborate cross-functionally to align TAM services with business goals.
• Monitor team performance metrics and implement improvements.

Connaissances

Customer-facing technical experience

Leadership experience in managing technical teams

Understanding of Veeam solutions

Communication and stakeholder management

Fluent in French and English

Strategic thinking

Customer-centric mindset

Dynamic adaptability

Description du poste

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About The Role

The TAM Manager for France will lead a regional team of Technical Account Managers within Veeam’s EMEA Professional Services organization. This role is pivotal in driving customer success, team performance, and strategic growth across the French market. The ideal candidate will be a seasoned technical leader with strong customer engagement skills, a strategic mindset, and a passion for mentoring and developing high‑performing teams.

What You’ll Do

• Lead and coach a team of TAMs, ensuring consistent delivery of high-quality services.
• Act as a senior advisor and escalation point for strategic French enterprise and government accounts.
• Drive customer satisfaction, retention, and expansion through proactive engagement and value realization.
• Collaborate cross-functionally with Sales, Product, and Support teams to align TAM services with business goals.
• Participate in EMEA leadership forums and contribute to best practice development and standardization.
• Monitor team performance metrics and implement continuous improvement initiatives.
• Represent the French region in EMEA PS strategy discussions and ensure local needs are addressed.
• Contribute to business development efforts by identifying growth opportunities, influencing account strategy, and supporting TAM‑led expansion initiatives.
• Support strategic planning and execution of regional goals, including forecasting, resource planning, and operational efficiency.
• Prepare for future P&L accountability by aligning team performance with revenue targets, optimizing delivery capacity, and contributing to Professional Services bookings and renewals.

What You’ll Bring

• 5–10 years of customer‑facing technical experience, ideally in enterprise IT or SaaS.
• Proven leadership experience in managing technical teams and driving customer success.
• Strong understanding of Veeam solutions or similar technologies.
• Excellent communication and stakeholder management skills.
• Fluent in French and English; experience with French enterprise or public sector clients is a plus.
• Strategic thinker with a track record of influencing business outcomes and contributing to growth.
• Data‑driven, resilient, and collaborative with a customer‑centric mindset.
• Comfortable operating in a dynamic environment with evolving priorities and high accountability.

What You’ll Get

• 25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self‑care and 24 paid volunteer hours annually through Veeam Cares.
• Mandatory public health insurance with broad medical coverage.
• Employer‑paid private medical, dental, optical, and wellness plan through Axa, with options for dependents.
• Life insurance with enhanced coverage above the Social Security ceiling.
• State and supplementary pension contributions by Veeam.
• Opportunities to learn and grow through on‑demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.