Team Leader, Technical Account Manager

Veeam Software; Paris; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A leading data resilience company is seeking a TAM Team Leader in Paris to manage a team of Technical Account Managers. The role involves driving customer success, mentoring team members, and collaborating with various departments to align services with business goals. The ideal candidate will have 5–10 years of customer-facing technical experience, proven leadership in technical team management, and a strong understanding of Veeam solutions. Join us to guide our team toward excellence and customer satisfaction.

Prestations

25 paid vacation days plus RTT days

Broad medical coverage

Employer-paid private medical, dental, and optical

Life insurance with enhanced coverage

Education pension for dependent children

Opportunities for learning and growth

Qualifications

• 5–10 years of customer-facing technical experience, ideally in enterprise IT or SaaS.
• Proven leadership experience in managing technical teams and driving customer success.
• Strong understanding of Veeam solutions or similar technologies.

Responsabilités

• Lead and coach a team of TAMs, ensuring consistent delivery of high-quality services.
• Act as a senior advisor for strategic enterprise and government accounts.
• Drive customer satisfaction and retention through proactive engagement.

Connaissances

Customer-facing technical experience

Leadership in managing technical teams

Understanding of Veeam solutions

Communication and stakeholder management

Fluency in French and English

Strategic thinking

Collaborative mindset

Description du poste

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

The TAM Team Leader for France will lead a regional team of Technical Account Managers within Veeam’s EMEA Professional Services organization. This role is pivotal in driving customer success, team performance, and strategic growth across the French market. The ideal candidate will be a seasoned technical leader with strong customer engagement skills, a strategic mindset, and a passion for mentoring and developing high-performing teams.

What You’ll Do

• Lead and coach a team of TAMs, ensuring consistent delivery of high-quality services.
• Act as a senior advisor and escalation point for strategic French enterprise and government accounts.
• Drive customer satisfaction, retention, and expansion through proactive engagement and value realization.
• Collaborate cross-functionally with Sales, Product, and Support teams to align TAM services with business goals.
• Participate in EMEA leadership forums and contribute to best practice development and standardization.
• Monitor team performance metrics and implement continuous improvement initiatives.
• Represent the French region in EMEA PS strategy discussions and ensure local needs are addressed.
• Contribute to business development efforts by identifying growth opportunities, influencing account strategy, and supporting TAM-led expansion initiatives.
• Support strategic planning and execution of regional goals, including forecasting, resource planning, and operational efficiency.
• Prepare for future P&L accountability by aligning team performance with revenue targets, optimizing delivery capacity, and contributing to Professional Services bookings and renewals.

What You’ll Bring

• 5–10 years of customer-facing technical experience, ideally in enterprise IT or SaaS.
• Proven leadership experience in managing technical teams and driving customer success.
• Strong understanding of Veeam solutions or similar technologies.
• Excellent communication and stakeholder management skills.
• Fluent in French and English; experience with French enterprise or public sector clients is a plus.
• Strategic thinker with a track record of influencing business outcomes and contributing to growth.
• Data-driven, resilient, and collaborative with a customer-centric mindset.
• Comfortable operating in a dynamic environment with evolving priorities and high accountability.

What You’ll Get

• 25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Mandatory public health insurance with broad medical coverage
• Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents
• Life insurance with enhanced coverage above the Social Security ceiling
• Education pension for dependent children up to age 26 if in full-time education
• State and supplementary pension contributions by Veeam
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

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