Team Lead, Customer Success

Armis; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading cybersecurity company is seeking a Team Lead to oversee their Customer Success team in France, focusing on managing strategic accounts and ensuring client satisfaction. The ideal candidate will have over six years in customer success and possess a strong technical background in networking and cybersecurity. This fully remote position offers a chance to mentor a talented team and drive customer engagement. This role may involve regional travel, up to 25% of the time.

Qualifications

• 6+ years in Customer Success, Solutions Engineering, or a similar technical post-sales role.
• 2+ years leading or mentoring technical teams.
• Strong background in networking, systems integration, or cybersecurity.
• Excellent communicator who can simplify complex technical concepts.
• Proven ability to drive adoption, solve problems, and manage stakeholders at all levels.
• Willingness to travel regionally (up to 25%).

Responsabilités

• Lead and mentor a high-performing CS team.
• Provide escalation support and solve complex issues.
• Manage own portfolio of strategic accounts to drive adoption.
• Collaborate with Product, Engineering, Sales, and Support.
• Monitor team performance and streamline processes.
• Report on customer health, risks, and opportunities to leadership.

Connaissances

Customer Success

Technical Leadership

Networking

Systems Integration

Cybersecurity

Fluent in English

Fluent in French

Description du poste

At Armis, we help the world’s leading organizations secure their connected assets. Our Customer Success (CS) team ensures customers unlock the full value of the Armis platform—and we’re looking for a Team Lead to grow with us. This role will be covering France and North EMEA.

As Team Lead, you’ll balance hands‑on technical delivery with people leadership. You’ll manage your own portfolio of strategic accounts while guiding a talented CS team to deliver outstanding customer outcomes. From mentoring and coaching to solving complex technical challenges, you’ll be at the heart of driving adoption, satisfaction, and long‑term success.

Application Deadline: December 31, 2025
Department: Customer Team
Employment Type: Full Time
Location: France
Workplace type: Fully remote

Key Responsibilities

• Lead & Mentor: Coach, develop, and inspire a high‑performing CS team.
• Technical Expertise: Provide escalation support, solve complex issues, and guide best practices for deploying and configuring the Armis platform.
• Customer Impact: Manage your own book of business, building strong relationships, driving adoption, and aligning Armis capabilities to customer goals.
• Collaboration: Partner across Product, Engineering, Sales, and Support to represent customer needs and deliver value.
• Operational Excellence: Monitor team performance, streamline processes, and ensure smooth day‑to‑day execution.
• Strategic Insight: Report on customer health, risks, and opportunities to leadership—helping shape both team and company success.

Skills, Knowledge & Expertise

• 6+ years in Customer Success, Solutions Engineering, or a similar technical post‑sales role.
• 2+ years leading or mentoring technical teams.
• Strong background in networking, systems integration, or cybersecurity.
• Excellent communicator who can simplify complex technical concepts.
• Proven ability to drive adoption, solve problems, and manage stakeholders at all levels.
• Fluent in English (additional European languages a plus).
• Willingness to travel regionally (up to 25%).
• Needs to speak fluent in French and English

Bonus Points For

• Hands‑on deployment or professional services experience.
• Industry certifications (CISSP, Security+, CEH).
• Knowledge of IoT, OT, or healthcare environments.
• Familiarity with Linux, SIEM, SOAR, or endpoint security.

About Armis

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter‑less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.