Superviseur(e) Réception F/H

Four Seasons Hotel; Monbahus; Sur place; EUR 40 000 - 50 000; Plein temps

Résumé du poste

A luxury hotel brand in Monbahus is seeking a motivated Front Desk Supervisor to oversee daily operations. The ideal candidate will have a minimum of 3 years experience in a 5-star reception and be fluent in French and English, with a strong knowledge of room-management software. Candidates should demonstrate excellent teamwork, communication, and organizational skills. A range of benefits including career advancement opportunities, health insurance, and discounted stays are offered.

Prestations

Career advancement within a world-leading hotel group

Free or discounted overnight stays at group hotels

Possible housing support near the workplace

Full company-sponsored health insurance

13th month salary, bonus, participation, and co-optation

Uniform supplied and maintained

Free parking at the hotel

Quality staff meals

Qualifications

• Minimum 3 years experience in a 5-star or Palace reception service.
• Third language is an asset.
• International and luxury experience highly appreciated.

Responsabilités

• Coordinate actions of service units: Concierge, Reception, Valet/Porters.
• Ensure strict adherence to reception procedures and standards.
• Collect and report guest feedback during the stay.

Connaissances

Fluency in French

Fluency in English

Room-management software (PMS: Opera)

Windows and Office suite

Teamwork

Listening and dialogue skills

Reactivity

Dynamism

Initiative

Description du poste

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

Location

Timeless elegance and iconic glamour on the Côte d'Azur. The Grand-Hôtel du Cap-Ferrat is a palatial hotel overlooking the Mediterranean Sea, offering sumptuous rooms, Michelin‑starred Provençal and Mediterranean cuisine, and a lively pool club.

Role Overview

Superviseur Réception (H/F) – autonomous, dynamic, motivated team member for the Front Desk.

Missions

• Coordinate actions of service units: Concierge, Reception, Valet/Porters.
• Act as active interface with all services, especially with the floor staff for room availability and guest arrivals/delays.
• Supervise administrative and accounting information for stays, especially for VIP and event guests, ensuring strict adherence to reception procedures and standards.
• Collect and report guest feedback during the stay (cardex data).
• Continuously ensure the implementation and adherence to quality standards linked to the hotel’s affiliations (LQA, FHR, Forbes, etc.).

Required Profile

• Fluency in French and English; a third language is an asset.
• Minimum 3 years experience in a 5‑star or Palace reception service.
• Strong knowledge of room‑management software (PMS: Opera).
• Excellent mastery of Windows and Office suite.
• International and luxury experience highly appreciated.
• Reactivity, dynamism, and initiative.
• Teamwork, listening and dialogue skills, especially with high‑end clientele.

Benefits

• Career advancement within a world‑leading hotel group.
• Free or discounted overnight stays at group hotels (subject to seniority).
• Possible housing support near the workplace.
• Full company‑sponsored health insurance.
• 13th month salary, bonus, participation, and co‑optation.
• Uniform supplied and maintained.
• Free parking at the hotel.
• Quality staff meals.

Join the prestigious Grand