Summer 26 - Resort Support

Alpine Elements; Morzine; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A seasonal resort company in Morzine is seeking a Resort Support team member to ensure smooth operations while providing excellent guest service. Key responsibilities include assisting guests with inquiries, supporting chalet operations, and maintaining a collaborative environment with resort staff. Ideal candidates are energetic, with strong customer service skills, a proactive approach, and relevant experience in hospitality or a related field. Competitive salary, accommodation, and training are provided.

Prestations

Full training and development

Uniform provided

Staff meals included

Accommodation assistance

Qualifications

• Relevant hospitality or customer-facing experience is desired.
• Experience handling guest queries is preferred.
• Housekeeping experience or willingness to learn is a plus.

Responsabilités

• Deliver excellent customer service to guests.
• Assist guests with their needs and provide timely support.
• Support chalet operations and housekeeping as needed.
• Conduct guest meetings and manage daily operations.

Connaissances

Customer service focus

Clear communication skills

Problem-solving skills

Ability to remain calm under pressure

Teamwork

Formation

Food Hygiene and Safety Level 2 certification

Full, clean driving licence

Description du poste

Company Description

We employ up to 80 staff each season which gives Alpine Elements a unique advantage in offering the chance to work summer or winter and, if visa restrictions allow, back-to-back seasonal opportunities. With a variety of positions available, we are the perfect company to choose whether you are looking for a career progression or a one-off seasonal experience.

We are fully compliant with all immigration laws, therefore we welcome all nationalities to apply that have an EU passport, a right to work in France in the form of a CDS, or are from a country where you can obtain a visa. We are one of the few companies that assist UK applicants to complete their visa paperwork, meaning all UK passport holders are welcome to apply, however the recruitment process has extra steps to obtain your visa and work permits. The majority of our guests are from the UK, therefore it is compulsory that all applicants are fluent in English to be considered for a position.

We are an active company, and we whole heartedly encourage our staff to get involved in mountain activities. Regardless of whether you are new to a sport, or a seasoned pro, we are confident you will find a home in France. We offer an encouraging environment for all levels of experience in a company where we actively look to promote from within.

Our recruitment process is designed to see the person behind the CV. Our personal approach enables us to achieve your goal of working a season, and making the most of that season, whilst delivering excellent guest service. We are looking for passionate applicants who can balance a demanding position whilst maintaining a good work/life balance.

Position

As a Resort Support team member, you will play a key role in ensuring the smooth day-to-day operation of Alpine Elements properties while delivering a high standard of guest service. This is a varied and hands‑on role that supports guests, chalets, and resort teams to ensure every holiday runs seamlessly. With the Resort Manager as your line manager, you will regularly interact with guests and colleagues, helping to create a welcoming, professional, and friendly atmosphere across the resort. Flexibility, initiative, and a positive attitude are essential, as no two days will be the same.

Key Responsibilities

Customer Focus

• Deliver excellent customer service at all times, ensuring guest expectations are exceeded.
• Act as a visible and approachable point of contact for guests throughout their stay.
• Assist guests with arrivals and departures, including luggage assistance and providing welcome information.
• Provide guests with accurate information and respond to questions or issues in a professional and timely manner.
• Maintain a professional appearance at all times in line with company uniform and grooming standards.

Resort & Chalet Support

• Assist in Guest Relations Rep duties when required, working alongside other Chalet and Hotel Reps and the Activity Manager to ensure continuity of service.
• Support chalet operations during busy periods, stepping into chalets to assist with hosting, housekeeping, and guest service when required.
• Carry out cleaning duties across communal areas, kitchens, bedrooms, and bathrooms to company standards.
• Complete midweek and assist with hotel and chalet changeovers to ensure properties are guest‑ready when required.
• Assist with food service when required, including breakfast service, afternoon tea preparation, and evening meals.
• Conduct or support chalet welcome meetings for guests where necessary.

Team Support & Communication

• Work collaboratively with resort staff and management to ensure smooth daily operations.
• Communicate clearly and efficiently with managers and team members regarding priorities and guest needs.
• Assist other resort departments as required, including during peak periods or unforeseen circumstances.
• Act as a point of contact for resort staff on the Resort Manager's scheduled day off, handling urgent queries and ensuring appropriate escalation when needed. Full support will always be available from the Operations Manager in resort.
• Be on‑call on a rota basis to assist with urgent resort support needs.

What We Are Looking For

• Energetic and enthusiastic individuals who enjoy working with people.
• Passion for the mountains and resort life.
• Strong customer service focus with a proactive approach to problem‑solving.
• Adaptable and flexible, with a willingness to support multiple areas of resort operations.
• Clear and confident communication skills.
• Ability to work independently and as part of a team.
• Ability to remain calm and organised under pressure.
• Honest, reliable, and trustworthy.
• Previous hospitality or hotel experience is desirable.

Requirements

• Relevant transferable hospitality or customer‑facing experience. (Desired)
• Experience handling guest queries or resolving customer issues. (Desired)
• Previous housekeeping experience or enthusiasm to learn. (Desired)
• Food Hygiene and Safety Level 2 certification completed before the season (online course links available on request). (Essential)
• Full, clean driving licence held for at least 2 years and aged 21 or over (Essential)

Other Information

Salary and Package benefits

• 35 hours working hours a week, which include split shifts with great work life balance.
• Full training and development available with great career progression opportunities.
• Salary is competitive, uniform is provided, and staff meals are included within the working shifts.
• Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras if needed.

Operational dates may vary by resort and property; however, they generally fall between early June and mid‑September.