Strong Communicators Needed for An Airbnb Luxe Home Consultant Project - Marseille, FR

Upwork; Marseille; Sur place; EUR 100 892 - 124 631; Temps partiel

Résumé du poste

Upwork is seeking a Home Consultant to support Airbnb’s Luxe program. In this role, you will conduct onsite home evaluations and ensure quality hospitality standards are met in luxury properties.

This position involves capturing photos, completing assessment reports, and maintaining professional communication with Hosts. Compensation is per assignment, with average rates between $85 and $105, plus travel compensation based on proximity to the evaluation site.

Qualifications

• Background in hospitality or customer service is preferred but not required.
• Reliable transportation and willingness to travel are essential.
• Tech comfortability for completing reports via stable internet connection.

Responsabilités

• Conduct in-person home consultations and property evaluations.
• Capture high-quality photos of properties.
• Complete structured assessment reports using provided guidelines.

Connaissances

Communication skills

Attention to detail

Customer service background

Interior design knowledge

Proficient in English

Description du poste

Job Description

Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering.

As part of our Managed Services program, you will conduct in‑person home assessments, document property conditions, capture photos, and provide detailed evaluation reports to support our luxury quality review process. Consultants typically complete home consultations in approximately 2 hours, with some variation depending on property size.

Project operates on an as‑needed basis. Assignment volume may fluctuate throughout the duration of the program and is not guaranteed. Some weeks may have higher activity levels while others may be lighter depending on operational demand and market needs.

What you’ll do

• Conduct in‑person onsite home consultations and property evaluations
• Capture high‑quality photos and document property conditions
• Complete structured assessment reports based on your independent expert evaluation of the properties using provided guidelines and templates
• Maintain professional and responsive communication and interactions with Hosts
• Coordinate scheduling and availability through MediaBox and email communication
• Ensure timely and accurate submission of reports following each consultation

Qualifications

• Preferred but not required: background in hospitality, customer service, interior design, real estate, or related fields
• Flexible schedule
• Reliable transportation and a willingness to travel to assigned locations
• Own a phone or tablet that can be used to complete reports and upload photos
• Excellent communication skills
• Strong attention to detail
• Proficient in written and spoken English
• Tech‑comfortable and able to complete reports via a stable internet connection
• Located within 1 hour driving distance from the job post location you are applying for

Compensation

This opportunity offers compensation on a per‑assignment basis. Candidates should propose their rate for reviewing and submitting a report for a 1‑bedroom home. Average base rates within this region generally fall between $85 - $105 for a 1‑bedroom property. An additional $5 USD will be added for each additional bedroom, up to 8 bedrooms total.

Base Compensation
1 bedroom = your proposed base rate

2 bedrooms = base rate + $5

3 bedrooms = base rate + $10

Etc. up to 8 bedrooms (all house sizes above 8 bedrooms will receive the 8 bedroom rate)

Travel Compensation

In addition to the consultation fee, consultants will also receive compensation for travel for each day they conduct an assessment at a predetermined rate based on the consultant's distance from the center of the zone they are assigned to. Travel compensation will range from $5 - $92 depending on the zone and the candidate’s proximity to the assigned zone. Additional information about the travel compensation and related requirements and procedures will be shared with candidates before offers are extended.