Strategic Technical Account Manager, ISV – EMEA

Amazon

Courbevoie

On-site

EUR 90,000 - 140,000

Full time

14 days+

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Job summary

Amazon seeks a Technical Account Manager (TAM) to join AWS Enterprise Support for ISV customers. You will be the trusted advisor, driving adoption of AWS services and guiding strategic technical discussions at multiple stakeholder levels, from developers to C-suite.

You will ensure operational health, advocate best practices, and help customers maximize value from cloud technologies. You will collaborate with Solutions Architects, Business Developers, Professional Services, and Sales Account

Qualifications

Experience communicating with a wide range of stakeholders, including leadership.
Ability to complete complex tasks quickly with little guidance and react with urgency.

Responsibilities

Guide, consult, provide technical guidance and advocate for the customer within AWS.
Ensure AWS environments remain healthy and optimized for cost, security, performance, and resiliency.
Develop trusting relationships with customers, understanding business and technical needs.
Lead technical discussions on incidents, cost/benefit trade-offs, and risk management.
Consult with developers through to C-suite executives.
Collaborate with Solutions Architects, Business Developers, Professional Services, and Sales Account Managers.
Proactively identify opportunities to maximize value from AWS.
Provide detailed reviews of service disruptions and pre-launch planning.
Troubleshoot and resolve issues as customers migrate workloads to the cloud.

Skills

Stakeholder communication

Urgent task handling

TAM / Solutions Architect experience

Cloud services knowledge

Customer obsession

Fluency in French & English

Job description

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