Sr. Customer Solutions Manager, AGS France CSM

Amazon Web Services (AWS); Courbevoie; Sur place; EUR 110 000 - 165 000; Plein temps

Résumé du poste

Amazon Web Services (AWS) seeks a Customer Solutions Manager to guide large French enterprise customers on multi-year cloud journeys, coordinating across sales, support, architecture and professional services.

You will translate strategic objectives into executable actions, oversee workload migrations and GenAI guidance, and ensure a great customer experience.

This highly visible role emphasizes partnership, transformation expertise, and delivering measurable business outcomes for customers.

Qualifications

• 10 years experience leading complex IT/digital transformation or migration programs.
• Experience in a senior customer facing role.
• Superior written and verbal communication, with ability to engage C-suite.
• Strong organizational and troubleshooting skills with attention to detail.
• Fluent in French and English.

Responsabilités

• Guiding large/complex customers through their cloud adoption journey
• Ensuring cross-functional AWS team collaboration to deliver customer outcomes
• Serving as a trusted partner, leveraging transformation expertise to shepherd customers
• Driving customer education, governance, and workload migration planning
• Proactively solving customer challenges with new ideas, tools, and GenAI guidance
• Evangelizing AWS services and delivering great customer experiences
• Contributing to the day-to-day management of successful AWS adoption

Connaissances

Lead large IT transformation programs

Senior customer facing role

Executive communication

Organizational troubleshooting

French and English proficiency

Formation

Bachelor's degree in science, technology, engineering, math, or business

Description du poste

Description

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Key job responsibilities

• Guiding large/complex customers through their cloud adoption journey
• Ensuring cross-functional AWS team collaboration to deliver customer outcomes
• Serving as a trusted partner, leveraging transformation expertise to shepherd customers
• Driving customer education, governance, and workload migration planning
• Proactively solving customer challenges with new ideas, tools, and GenAI guidance
• Evangelizing AWS services and delivering great customer experiences
• Contributing to the day-to-day management of successful AWS adoption

A day in the life

As an AWS Customer Solutions Manager, your daily life involves being a strategic partner to some of the largest and most complex French Enterprise customers. You spend your time interfacing with customer and AWS leadership, driving collaboration across sales, support, architecture, and professional services teams. You're responsible for translating the customer's strategic objectives into executable actions, overseeing critical workload migrations, educational programs, and go-live events. A large portion of your day is spent understanding the customer's evolving needs, proactively developing new ideas and solutions, including guidance on their GenAI strategy, and ensuring a great customer experience as they navigate their AWS cloud journey. You're a problem-solver, communicator, and trusted advisor to your customers.

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 10 years experience leading complex, large scale IT/digital/business transformation or migration programs
• Experience in a senior customer facing role
• Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level
• Strong organizational and troubleshooting skills with precise attention to detail
• Local language (French) and English required

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• - PMP certification, or SCRUM/Agile, SAFe certification
• - Experience implementing cloud services including migrations and modernization projects or similar
• - Bachelor's degree in science, technology, engineering, math, business or equivalent

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

AWS EMEA SARL (France Branch)

Job ID: A10376768