Shop Lead - Wilson, NC

DB Franchising USA LLC; Nouvelle-Calédonie; On-site; EUR 14,476 - 19,302; Full time

Benefits offered by this job

Free Dutch Bros swag

Free coffee per policy

401(k) eligibility after 1 year

Paid time off

Parental leave

Cell Phone Stipend

Paid holidays

Education Benefit Program

Employer-paid medical, dental, and/or

Job summary

Dutch Bros is seeking a Shop Lead to support the team and uphold the Speed, Quality, and Service values. You will be a go-to information source for staff and assist the Shop Manager while managing inventory and ensuring smooth customer flow.

The role requires prior Shift Lead experience at Dutch Bros, a valid driver’s license, and the ability to complete mandatory certifications and background checks. A flexible schedule is provided.

Qualifications

• Must have completed at least 10 shifts as Shift Lead at Dutch Bros.
• No disciplinary action in the past 90 days.
• Desire to become a Dutch Bros Operator.
• Must obtain and maintain a Food Handler Permit/Certification as required by regulations.
• Background check and MVR required.

Responsibilities

• Model and meet expectations of the Broista and Shift Lead roles.
• Manage inventory to maintain adequate stock for customers.
• Support Shop Manager in developing the crew and flow checks.
• Attend mandatory meetings and follow company policies.

Skills

Shift Lead experience

Team leadership

Inventory management

Customer service

Discipline and compliance

Job description

Position Overview

As the Shop Lead, you will continue to support your team and uphold the Dutch vision by demonstrating our core values of Speed, Quality, and Service. You will be available to all shop employees as a source of information and voice within the management circle. At the same time, you will be an asset to your manager in assisting in meeting their needs while managing inventory.

Job Qualifications

• Must have performed a minimum of 10 shifts as a Shift Lead at Dutch Bros
• No disciplinary action for the past 90 days, required
• Must have the desire to become a Dutch Bros Operator
• A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations
• Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations
• Completion and passing of standard background check and MVR required
• This position requires driving, when necessary and must have a valid driver’s license and proof of insurance.

Schedule

• This role requires that you have availability to work a minimum of 37 hours per week
• Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.

Key Result Areas

• Primary responsibility is to model and meet all expectations of the Broista and Shift Lead roles
• Manage inventory - Ensure the shop maintains the proper inventory levels to serve each customer

Assist the Shop Manager in developing the crew:

• Assist the Shop Manager with flow checks
• Be a good teammate and role model
• Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Field Guides and Employee Handbook
• Other duties as assigned

Levels of Leadership Expectations

The “anchor points” and “level-up arrow” are the skills and competencies required for the Shop Lead position.

Anchor Points

• Consistent: Have upstanding work-life harmony so you are prepared to kill it at work. Invest in your compounding habits and know that they make a big difference.
• Detail-Oriented: Be disciplined in the little things. Find ways to be excellent in every area of life. How you do anything is how you do everything.

Level-Up Arrow

• Hungry: The desire to want more for yourself and others. 100% effort!
• Humble: The ability to take feedback well. Putting the team’s needs and goals before your own.
• Smart: Ask questions and listen attentively. Be aware of the group dynamic and the impact of your words and actions. Act appropriately for the situation demands.

* You must also demonstrate all Broista and Shift-Lead Levels of Leadership expectations (anchors and level-up arrows).

Employee Benefits & Perks

• Free Dutch Bros swag
• Free coffee per Employee Drink Policy
• Paid volunteer hours
• Employee Assistance Program
• Access to our Financial Wellness Platform
• 401(k) eligibility after 1 year of employment
• Education Benefit Program after 1 year of employment
• Employer-paid medical, dental, and vision insurance
• Sick time, as applicable by state law
• Paid time off
• Parental leave, eligible after 1 year of employment
• Cell Phone Stipend ($50 per month)
• Paid holidays (6 per year)

*More details on all benefits provided after onboarding

Physical Requirements

• Constant standing/walking, up to 10 hours at a time
• Occasional stooping, kneeling, or crawling
• Occasional pushing, pulling, lifting, or carrying up to 65 lbs
• Possible exposure to extreme heat and/or cold temperatures
• Occasional ascending or descending on ladders and ramps
• Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine
• Constantly receiving detailed information through oral communication
• Constant clarity of vision at near and/or far distances
• Constant cash handling requiring mental math
• Constant talking, expressing, or exchanging ideas by means of verbal communication

*Qualifying candidates may be eligible to receive relocation compensation upon acceptance of a job offer that requires them to move. The amount of relocation compensation varies and is based on the total distance of the relocation (among other variables).

Compensation

$12.50 + tips

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you’ll enjoy your career with us!