Services Manager - Systems Integrator

Hamilton Barnes Associates Limited; Paris; Hybride; EUR 130 000 - 140 000; Plein temps

Résumé du poste

A global digital services provider is seeking a Services Manager to lead service delivery and ensure customer satisfaction. The role involves managing performance across client portfolios, optimizing operational efficiency, and building strong stakeholder relationships. Candidates should have over 10 years of managerial experience, a deep understanding of networks, and the ability to thrive in complex environments. This position offers significant autonomy and professional growth opportunities in an international setting.

Prestations

Access to cutting-edge technologies

Significant autonomy in shaping strategy

Flexibility through partial teleworking

Professional growth opportunities

Qualifications

• Minimum of 10 years of solid managerial experience.
• Deep knowledge of networks and managed services.
• Proven ability to lead teams in complex environments.

Responsabilités

• Define and execute the overall strategy for Customer Service Management.
• Ensure services are delivered with high quality.
• Oversee contracts and monitor profitability.
• Develop a service catalogue to meet client needs.

Connaissances

Managerial experience

Knowledge of networks (LAN, WAN, SD-WAN, Wi-Fi)

Commercial and technical strategy execution

Team leadership

Communication and negotiation skills

Analytical rigor

Fluency in English

Fluency in French

Description du poste

Ready to lead service excellence across dynamic enterprise environments?

Join a global digital services provider recognised for enabling secure, scalable, and innovative business solutions worldwide. With decades of expertise in connectivity, cloud, and digital transformation, the organisation continues to drive mission-critical services that empower enterprises to thrive in a connected world.

The team is hiring a Services Manager to oversee service delivery, ensure customer satisfaction, and manage performance across complex client portfolios. The role will focus on building strong stakeholder relationships, driving operational efficiency, and aligning services with evolving business needs.

Step into a role that makes a difference. Apply now!

Responsibilities

• Define and execute the overall strategy for the Customer Service Management practice.
• Ensuring services are delivered with the highest levels of quality and client satisfaction.
• Overseeing the signing, production, and management of contracts and monitoring profitability.
• Developing a service catalogue that meets evolving client needs.
• Optimize organizational structures, processes, and resources to deliver operational efficiency.
• Anticipating market and technological changes to drive innovation and long-term success.
• Maintaining and strengthening client relationships, acting as a trusted advisor to key accounts, and supporting the growth of managed services across the portfolio.
• Manage and develop teams.
• Ensuring skillsets evolve in line with technological developments, while fostering a culture of accountability, collaboration, and high performance.
• Provide crisis management leadership when needed, validate corrective actions, and ensure robust governance across all activities.

Skills/Must have

• Minimum of 10 years of solid managerial experience, ideally with an integrator or managed services provider.
• Deep knowledge of networks (LAN, WAN, SD-WAN, Wi-Fi) and the RUN environment, including managed services, maintenance, and infrastructure operations.
• Strong commercial and technical strategy execution experience is essential.
• Proven ability to lead teams and manage cross-functional initiatives in complex environments.
• Strong communication and negotiation skills
• Ability to build and maintain long-term client and partner relationships.
• Analytical rigor, strategic vision, and change management expertise are also critical.
• Fluency in English is required, with French strongly preferred.

Benefits

• Offers the opportunity to join a highly respected Cisco Gold Partner with access to cutting-edge technologies and major enterprise projects.
• Have significant autonomy in shaping strategy and growing the practice.
• Chance to lead and inspire teams in an international setting.
• Flexibility through partial teleworking is available.
• Professional growth opportunities.
• Chance to directly impact the future of the company’s services.

Salary

• Up to €130,000 – €140,000 depending on experience