Service Delivery Manager

Jobgether; France; Remote; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Remote work across Europe

Exposure to global NaaS deployments

Job summary

Jobgether, listing on behalf of a partner, seeks a Service Delivery Manager based in France to oversee end-to-end delivery of enterprise networking solutions. You will coordinate internal teams, external partners, and customer stakeholders across regions, driving successful deployments and exceptional experiences from planning to handoff.

You will build strong customer relationships, manage risks and escalations, ensure on-time delivery within budget and quality standards, and promote scalable

Qualifications

• 8+ years in IT service delivery or network deployment.
• 3+ years managing enterprise deployments.
• Strong enterprise networking knowledge (WLAN, switches, routing, firewalls).
• Experience with cross-functional, multi-region programs.

Responsibilities

• Own the complete delivery lifecycle for enterprise deployments.
• Develop project plans, schedules, milestones, and risks.
• Coordinate cross-functional teams across Sales, Solutions Eng, and Customer Success.
• Drive improvements through standard methodologies and playbooks.

Skills

Enterprise networking

Project management

Stakeholder management

Cross-functional leadership

Risk management

Tools

Jira

Smartsheet

Microsoft Project

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Manager based in France.

As a Service Delivery Manager, you will oversee the end-to-end delivery of enterprise networking solutions, ensuring successful deployments and exceptional customer experiences. You will lead complex technical implementation projects, coordinating internal teams, external partners, and customer stakeholders across multiple regions. From initial project planning and technical discovery to deployment, activation, and operational handoff, you will drive every stage of the delivery lifecycle. You will establish strong customer relationships, manage risks and escalations, and ensure projects meet agreed timelines, budgets, and quality standards. Working across engineering, sales, support, and customer success functions, you will promote accountability and operational alignment. You will also contribute to scalable delivery processes that support the growth of a global Network-as-a-Service business.

Accountabilities

You will take ownership of customer deployment projects while ensuring effective coordination, consistent execution, and continuous improvement across the service delivery organization.

• Manage the complete delivery lifecycle for enterprise customer deployments, from project kickoff and onboarding through implementation, activation, stabilization, and formal handoff.
• Develop and maintain project plans, delivery schedules, milestones, resource requirements, dependencies, and risk mitigation strategies.
• Oversee multiple concurrent deployments across different regions, ensuring projects remain on schedule, within scope, and aligned with quality standards.
• Act as the primary customer contact throughout implementation, leading kickoff meetings, technical workshops, status reviews, and executive-level updates.
• Build strong relationships with customer IT leaders, project managers, technical teams, and business stakeholders while proactively managing expectations and escalations.
• Coordinate cross-functional teams across Sales, Solutions Engineering, Solutions Architecture, Service Engineering, Network Engineering, Product, Support, and Customer Success.
• Validate technical discovery, solution design, and Bill of Materials (BoM) approvals before deployment execution.
• Manage deployment resources and external partners, including field technicians, installation providers, cabling vendors, and logistics teams.
• Monitor partner performance, deployment quality, site readiness, equipment availability, shipping schedules, and installation requirements.
• Establish standardized deployment methodologies, project templates, delivery playbooks, and operational procedures.
• Identify opportunities to automate repetitive processes and improve delivery visibility using tools such as Jira and internal platforms.
• Ensure smooth operational handoffs to Customer Success, Support, and Technical Account Management teams, including complete documentation, testing, outstanding issues, and early-life stabilization.
• Track project performance, customer satisfaction, delivery KPIs, resource requirements, and portfolio health, providing regular updates to leadership.
• Drive continuous improvement through lessons-learned reviews, process optimization, and scalable delivery practices.

Requirements

The ideal candidate combines extensive technical project management experience with enterprise networking expertise, strong customer-facing capabilities, and a proactive approach to operational leadership.

• 8+ years of experience in IT service delivery, network deployment, technical project management, or professional services.
• At least 3 years of experience managing enterprise customer deployments or complex technical implementation projects.
• Strong understanding of enterprise networking technologies, including wireless LAN, switching, routing, firewalls, and network infrastructure.
• Proven experience managing multiple concurrent projects and geographically distributed resources.
• Demonstrated ability to manage enterprise customer relationships, executive stakeholders, and complex delivery escalations.
• Experience working with third-party deployment partners, field service organizations, and technology vendors.
• Strong knowledge of project management methodologies, delivery governance, risk management, and execution standards.
• Familiarity with project management platforms such as Jira, Smartsheet, Microsoft Project, or similar tools.
• Excellent written and verbal communication, presentation, organizational, and stakeholder management skills.
• Ability to work independently while collaborating effectively with multidisciplinary teams.
• Strong sense of ownership, customer focus, execution discipline, accountability, and continuous improvement.

Additional qualifications that would be advantageous

• Experience in Network-as-a-Service (NaaS), managed services, or cloud networking environments.
• Familiarity with enterprise networking vendors and technologies such as Cisco, Aruba, Juniper, and Fortinet.
• PMP, ITIL, or other relevant project or service management certifications.
• Experience supporting enterprise customers across multiple geographical regions.
• Previous experience developing and improving scalable service delivery processes within a high-growth technology organization.

Benefits

• Full-time position with remote working opportunities across Europe and the EMEA region.
• Opportunity to work with enterprise networking solutions and contribute to the expansion of a global Network-as-a-Service business.
• Exposure to international enterprise customers, cross-functional technology teams, and complex deployment projects.
• Opportunity to shape and improve service delivery methodologies, operational standards, and scalable processes.
• A high-growth technology environment offering opportunities to take ownership and contribute to organizational development.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.