Senior Transformation & CX Consultant — Marketing & AI

Vmlenterprisesolutions; Paris, Germany; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

WPP Enterprise Solutions is seeking a Senior Transformation, Marketing & Experience Consultant to join our Business Consulting Practice. You will work on high-stakes transformation projects for luxury, retail, financial services, hospitality and more, in B2C and B2B contexts.

The role involves defining strategic visions, roadmaps, opportunities, and innovative customer journeys, while leading change and measuring ROI. Based in Levallois-Perret with a hybrid work model.

Qualifications

• Minimum 5 years experience in transformation, change management, marketing and customer experience, ideally in consulting.
• Demonstrated leadership, analytical mindset and ability to synthesize complex issues.
• Solid methodological base: strategic framing, roadmap definition, use-case construction, etc.
• Good knowledge or appetite for AI topics.
• Ability to adapt quickly to varied, demanding contexts.
• Curious and proactive, proposing innovative solutions to create value.
• Fluent English required for international clients and environments.

Responsibilities

• Define strategic vision and roadmaps for client transformations.
• Identify opportunities and innovative use cases.
• Design engagement strategies and customer journeys with impact metrics.
• Rethink processes and organisations, especially AI/agentics integration.
• Lead operational implementation from launch to scale.
• Support client teams in change management and tool adoption.
• Measure performance and ROI to ensure sustainable success.

Skills

Transformation

Change management

Marketing

Customer experience

Leadership

Analytical skills

AI familiarity

English fluency

Job description

WPP Enterprise Solutions is seeking a Senior Transformation, Marketing & Experience Consultant to join our Business Consulting Practice. You will work on high-stakes transformation projects for luxury, retail, financial services, hospitality and more, in B2C and B2B contexts.

The role involves defining strategic visions, roadmaps, opportunities, and innovative customer journeys, while leading change and measuring ROI. Based in Levallois-Perret with a hybrid work model.