Senior Onboarding Consultant

Mapal Group (fr); Nantes; Hybride; EUR 45 000 - 50 000; Plein temps

Résumé du poste

A leading hospitality solutions provider in Nantes is seeking a Senior Onboarding Consultant to manage customer onboarding journey and ensure successful implementation of solutions. The ideal candidate has a strong hospitality background, fluency in French and English, and exceptional organizational skills. This role combines remote and office work, offering flexibility and a competitive salary range of €45-50K depending on experience.

Qualifications

• Experience working in hospitality (mandatory).
• Fluency in French and English (mandatory); Spanish is a plus.
• Experience implementing SaaS solutions is an asset.

Responsabilités

• Lead the customer on the onboarding journey, managing expectations and risks.
• Identify complex business requirements and communicate implementation approaches.
• Manage multiple projects simultaneously.
• Provide guidance and documentation for handovers to Support departments.

Connaissances

Organisational skills

Time management

Team collaboration

Communication skills

Analytical mindset

Description du poste

We’re hiring :

At Mapal Group, you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer service will make us the clear new market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. The key to our success is the commitment to equal opportunities that we offer. With the continued expansion of our business, we seek qualified candidates who share our vision, values, and commitments to superior customer service and market growth.

🔎 About the role

We are searching for an Senior Onboarding Consultant, with a strong hospitality background . You will be working directly with a customer on a consultative basis to determine, document and prepare the customer with their requirements for the successful implementation of our solutions. This role will work as part of the Onboarding team and share these responsibilities with the Project Management, Integration and Configuration Specialists.

🐯 What you’ll work on

• Lead the customer on the onboarding journey, managing expectations, risks, and billable hours.
• Identify customers complex business requirements, analyze, and communicate implementation approaches.
• Clearly articulate the solutions into business requirements.
• Manage multiple projects simultaneously.
• Work closely with the Integrations & Configuration teams and Project Managers to meet deadlines.
• Provide sufficient guidance and documentation for seamless hand over to Success and Support departments.
• Take responsibility for your own product knowledge, keeping up to date with the latest developments to ensure you are able to confidently articulate the features and benefits of our products to customers.
• Utilize your product and operational knowledge to create presentations and demonstrations tailored to meet the needs of prospective customers.
• Contribute to team meetings, sharing ideas, leads and product knowledge to contribute to overall success of the department.

🕍 What you bring

• Experience working in hospitality (mandatory)
• Fluency in French and English (mandatory) — Spanish is a plus.
• Experience implementing SaaS solutions is an asset.

🧡 Soft skills

• Exceptional organisational and time management skills.
• Strong ability to collaborate effectively across teams and disciplines.
• Excellent written and verbal communication skills.
• Ability to influence and negotiate with clarity and impact.
• High level of personal organisation and strong attention to detail.
• Comfortable working in a diverse, multicultural environment.
• Ability to work independently as well as part of a team.
• Strong analytical and troubleshooting mindset.
• Ability to manage and prioritise conflicting demands.

🦼 Contract details

• Contract type : Fixed-term contract (maternity leave cover)
• Salary range : €45-50K, depending on experience
• Desired start date : January 5th
• Location : Nantes
• Hybrid model (office + remote flexibility)