Senior Customer Success Manage (French Speaking)

ComplyAdvantage; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A financial crime prevention company is seeking a French speaking Senior Customer Success Manager to nurture relationships with clients and ensure their success using our SaaS solutions. The role involves managing a portfolio of French-speaking customers, ensuring excellent onboarding and ongoing support, and driving revenue growth through upselling. The ideal candidate will possess strong relationship management skills, a passion for customer outcomes, and a basic understanding of technology. This position is located in Paris.

Qualifications

• Proficiency in French at a native or near-native level.
• Strong process management skills to handle multiple deadlines.
• Previous project management experience.
• Experience in a startup environment preferred.

Responsabilités

• Manage a portfolio of strategic French-speaking customers.
• Own the overall relationship with clients.
• Ensure successful onboarding for new customers.
• Provide proactive support to clients, minimizing churn.
• Drive cross-sell and upsell opportunities.

Connaissances

Relationship management

Customer advocacy

Process management

Communication skills

Technical understanding (APIs, cloud)

Description du poste

We are looking for a French speaking Senior Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting‑edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.

As a Senior Customer Success Manager, you will

• Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success
• Be the dedicated contact and own the overall relationship with your clients
• Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
• Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
• Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
• Drive cross‑sell and upsell, expanding contract revenue in conjunction with the sales/account management team
• Play a primary role in shaping the product roadmap based on customer feedback
• Support/drive new feature rollouts, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
• Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
• Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

About you:

• Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
• French language proficiency at a native or near-native level
• Be comfortable working with C‑Suite stakeholders, to understand their objectives and align our solutions to meet their needs
• Understand your client’s business and drive value towards positive business outcomes
• Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes
• An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.
• Be a proactive self-starter that is self‑directed and able to solve problems and execute independently
• Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
• Possess strong relationship management skills and the ability to coordinate across teams and build consensus
• Ideally have previous project management experience and have worked in a start‑up previously

About us:

Our mission is to empower every business to eliminate financial crime.

By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.

More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full‑stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.

ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj‑Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re‑engineered for the age of AI at complyadvantage.com.