(Senior) Client Project Manager

F5; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A global technology company in Paris is seeking a Project Manager to drive complex customer-facing projects. You will navigate various challenges and ensure deliverables are met. A 'can-do' attitude and excellent communication skills are essential. Candidates should have at least 10 years of experience, including direct customer interactions. Strong proficiency in both French and English is required. This role offers an environment that values collaborative teamwork and client satisfaction.

Qualifications

• 10+ years of work experience.
• 7+ years of customer management focus on interaction and satisfaction.
• Experience with F5’s Consulting and Support processes is a plus.

Responsabilités

• Manages multiple customer-facing projects with high complexity.
• Develops detailed project plans with activities, timelines, and resources.
• Responsible for project status reporting, capturing risks and issues.

Connaissances

Dealing with ambiguity

"Can-do" attitude

Excellent communication skills

Client management

Team player

Curiosity and eagerness to learn

Understanding of IT industry practices

Formation

PMP Certification or similar

ITIL foundation certification

Outils

PSA / Salesforce

Planner or Smartsheet

Description du poste

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

The Client Project Manager / Senior Client Project Manager

• Plans, directs, and ensures successful delivery of multiple Consulting projects.
• Builds and maintains relationships between the project teams, internal F5 teams and external delivery partners.
• Maintains excellent communications with F5 PS management, F5 teams, the customer and F5 partners. Ensures effective communication at all levels, technical through to directors.
• Provides assistance in identifying, improving and developing appropriate Professional Services procedures and ways of working that are efficient, and effective.

Attractions of the Job

You are passionate about driving projects to successful completion and about building strong relationships with customers as well as with F5 teams. Your analytical approach to solving problems, your ability to deal with ambiguity, your “can-do” attitude and your collaboration style are your biggest assets to drive projects to successful delivery.

You are successful when the project teams are successful.

Primary Responsibilities

• Manages multiple customer-facing projects that can be high in complexity, length, budget, risks, etc.
• Develops and manages detailed project plans that convey key activities, timelines, and resource requirements necessary to achieve project objectives.
• Develops and maintains resource requirements to support the current and upcoming projects.
• Internal and external project status reporting, including but not limited to progress, budget, schedule, quality and revenue forecast.
• Responsible for capturing and driving to resolution project risks and issues.
• Facilitates problem resolution and issue tracking.
• Works effectively with internal and external teams.
• Demonstrates the ability to adapt to and lead change.
• Supports the development and improvement of processes and procedures in support of the Project Management and PS Coordinator’s activities.
• Other related duties as assigned.

Desired Skills & Experience

Skills

• Deals with ambiguity.
• “can-do” attitude.
• Ability to manage more billable projects simultaneously.
• Ability to work in distributed, international teams.
• Excellent communication skills.
• Ability to influence and manage a client.
• Foundation level understanding of Project Management.
• Good judgement skills and ability to put the customer first.
• Team player. Curious. Eager to learn.
• Understanding of IT industry working practices / methodologies.
• PSA / Salesforce skills.
• Planner, Smartsheet or similar and any AI related skills are a plus.
• Flexibility for travel. Caveats apply.

Qualifications

• PMP Certification or similar desired.
• ITIL foundation certification is a plus.

Language Requirements

• Must be able to read, write and speak English and French fluently.

Experience

• 10+ years of work experience.
• 7+ years experience of direct customer management with a focus on customer interaction and satisfaction.
• Experience with F5’s Consulting and Support processes is a plus.
• Prior working experience in an IT Professional Services or Consulting organization is a plus.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.