Senior Account Manager

1000heads; Paris; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading marketing agency in Paris is seeking an experienced Senior Account Manager to manage client relationships and oversee project delivery. The ideal candidate has a strong background in account management, excellent strategic thinking, and familiarity with the French digital landscape. You will work closely with the Business Director to ensure the highest standard of service and drive new business efforts.

Qualifications

• Background in account management experience.
• Strong organisational and project management skills.
• Ability to monitor and understand market issues.

Responsabilités

• Build relationships with clients and exceed expectations.
• Manage accounts and deliver projects on time and budget.
• Lead teams to deliver effective social media activity.

Connaissances

Client relationship management

Project management

Strategic thinking

Creative problem solving

Knowledge of the French digital/social landscape

Description du poste

Description

Title Senior Account Manager

Reporting to Business Director

Location Paris

Contract Full-time / 12 -month FTC

Hours of work 37.5 / week

The Client Services team (of which you’ll be a part) at 1000heads is the engine that keeps all our accounts powered. A deep understanding of – and empathy for – our clients is blended with extensive knowledge of sectors and business drivers, potent strategic and creative thinking, and exceptional organisation / project management skills, to deliver world‑class client services.

You will be responsible for building client relationships, managing accounts, delivering projects (on time, on budget, to the highest standard) and powering the 1000heads France office’s new business efforts.

With your background account management experience and knowledge of the French digital / social landscape, you’ll be a fundamental member of a team delivering for some of the world’s biggest, most loved brands.

Client relationships

• Building relationships : listen, understand, and empathise with individual client requirements and consistently exceed their expectations
• Account growth planning : working with the Business Director on account growth strategies and service evolution plans to improve the client experience
• Business reviews : assisting with the production of client reviews with senior clients

Account management

• Brand immersion : developing a clear understanding of your clients’ brand(s), category, customers, and cultural sphere
• Finger on the pulse : monitoring and understanding your clients’ markets and awareness of market issues and competitive activity
• Keep clients informed : ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
• Account organisation : maintaining a central repository of essential client information
• Team leadership : guiding a team to deliver effective social media activity for a range of clients and projects
• Commercial management : ensuring all client servicing levels are acceptable and billing is completed on time
• Quality control : overseeing and owning the overall quality of the final deliverables on projects that you manage

Project management

• Briefing management : assisting in creation of project briefs, briefing-in and working with members of the wider team to develop an idea, strategy, or campaign tactic
• Project planning : develop effective project plans and project specification documents
• Project scoping : producing accurate scope of work documents, and ensuring they are signed off by Business Director and the client before work proceeds
• Project governance : ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens
• Integrated thinking : leading and owning insights and monitoring projects, ensuring insights are integrated with creative and strategy development
• Creative excellence : consistently developing innovative and creative ideas and solutions for client campaigns

New business acquisition

• New business comms : working with the Business Director on new business outreach and comms management
• Proposal development and pitching : working with the Business Director and wider team to develop and deliver proposals and pitches to new brands / existing clients’ French teams