Senior Account Manager

Bigblue; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Snacks at office

Fitness benefits (ClassPass)

Equipment provided (MacBook)

Health insurance

Résumé du poste

Bigblue is seeking an Account Manager in Paris (Hybrid) to retain and grow key European D2C brands. You will build long-term partnerships, translate operational topics into business impact, and define improvement plans with merchants based on data analysis.

You will also monitor performance, contribute to product and process improvements, and identify growth opportunities while collaborating with cross-functional teams.

Qualifications

• 5+ years of experience in a customer-facing role with regular stakeholder interactions.
• Native level French and professional working proficiency in English.
• Strong data analysis and Excel skills.

Responsabilités

• Build and maintain strong relationships with strategic merchant accounts.
• Act as trusted advisor linking service, cost and performance to business impact.
• Define improvement plans with merchants based on data analysis and market trends.
• Lead cross-selling and upselling initiatives to unlock additional value for merchants.

Connaissances

French (native)

English (professional)

Description du poste

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.

The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About The Role

As an Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.

Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

• Build strong, long-term partnerships
  • Build and maintain strong relationships with strategic merchant accounts
  • Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
  • Define improvement plans with merchants based on data analysis
  • Identify new partnership opportunities and define improvement plans with merchants
• Deliver customer excellence
  • Support stakeholders in their day-to-day use of Bigblue’s services
  • Monitor customer feedback and performance trends, and translate them into actionable improvements
  • Contribute to product and operational improvements based on merchant insights and market trends
  • Optimize internal processes and tools to improve the overall customer experience
• Grow hand-in-hand
  • Contribute to our merchants’ strategic development and identify their metrics that drive growth
  • Proactively identify potential signals of dissatisfaction and implement solutions to answer them
  • Identify and execute out-of-the-box initiatives to engage our existing merchants
  • Lead cross-selling and upselling efforts to address customer needs and unlock value

You would be a great fit if this sounds like you:

• You have +5 years of experience in a customer-facing role with regular stakeholder interactions
• You have a native level of French and professional working proficiency in English
• You have a growth mindset and are eager to build a strong understanding of the logistics market
• You are comfortable analyzing data and presenting insights during business reviews
• You have solid Excel skills
• You are based in (or willing to relocate to) Paris

And you also:

• Have strong communication and relationship-building skills
• Are analytical and able to leverage data to drive decisions
• Can solve complex problems and prioritize effectively
• Demonstrate business acumen and strategic thinking (growing with experience)
• Are comfortable managing multiple stakeholders and projects simultaneously
• Are proactive, autonomous, and adaptable

Bonus points for

• You have an entrepreneurial spirit
• You're passionate about digital and making life simpler with technology
• You like solving new problems and are never settling for how something "has always been done"
• You speak another language (Spanish, German)
• It is nice to have a previous experience in logistics, DTC or any industry linked to e-commerce (but definitely not a must-have !)

Why join Bigblue

• High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future
• Founders-led company with an innovative, caring culture
• Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results
• International environment: Work across Paris, Madrid, London, and our European warehouse network
• Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub)
• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office
• ClassPass membership for fitness & wellness
• MacBook or any setup you need — your choice of equipment to do your best work
• 100% health insurance coverage with Benefiz

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Process

• Discovery call with a Talent Acquisition Manager (Google Meet)
• Experience deep dive with the Hiring Manager (Google Meet)
• Case-study with the future team
• On-site interviews (in our Paris offices, half-day)
• Reference checks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.