Seasonal People Lead — Tax Pros Mentor

Jackson Hewitt COO; Dunkerque; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Hourly pay

Competitive bonus program

Full-time & part-time options

Flexible schedules

Free life insurance

Teladoc

Healthcare benefits

401k with company match

Training & development

PTIN registration reimbursement

Referral bonus

Education & certification support

Disaster protection

Discount program

Job summary

Jackson Hewitt is seeking a Seasonal People Lead to mentor first-year tax pros, supervise training, and ensure accurate tax preparation within the cohort. You will lead sessions, validate returns, and support operations using Teams, LogMeIn, and in-person mentoring as needed.

The role requires prior Jackson Hewitt tax experience, strong communication, and a customer-focused approach. Flexible schedules include day, night, weekends, and full-time seasonal arrangements.

Qualifications

• Two seasons of Jackson Hewitt tax experience.
• Experience completing individual tax returns.
• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Successful completion of the Jackson Hewitt Tax Knowledge Assessment.
• Experience working in a fast-paced environment.
• CPA or Enrolled Agent license is a bonus.

Responsibilities

• Conduct screenings with prospective tax pros.
• Generate business growth, increase first year tax pro retention, and offer support to those within your cohort.
• Proficient in the use of modern technology.
• Answer tax pro calls via Teams or phone.
• Answer tax related questions and provide guidance to tax pros in a timely fashion.
• Support office priorities through teamwork and collaboration.
• Mentor and support teammates, provide guidance and in some cases act as the lead.

Skills

Jackson Hewitt experience

Customer service

Communication

Mentoring

Education

CPA or Enrolled Agent (bonus)

Tools

Teams

LogMeIn

Job description

Jackson Hewitt is seeking a Seasonal People Lead to mentor first-year tax pros, supervise training, and ensure accurate tax preparation within the cohort. You will lead sessions, validate returns, and support operations using Teams, LogMeIn, and in-person mentoring as needed.

The role requires prior Jackson Hewitt tax experience, strong communication, and a customer-focused approach. Flexible schedules include day, night, weekends, and full-time seasonal arrangements.