Sales Support

IFF; Neuilly-sur-Seine; Sur place; EUR 42 000 - 65 000; Plein temps

Résumé du poste

IFF in Neuilly-sur-Seine, France seeks a Sales Support Coordinator to maintain project coordination, pricing data, and stakeholder communication. The role focuses on coordinating internal activities, ensuring accurate pricing, and supporting commercial operations with a customer‑focused approach.

Fixed-term maternity cover, requiring strong organization, collaboration, and attention to detail, with fluency in English and knowledge of ERP/CRM systems as a plus.

Qualifications

• Experience in Sales Support, Customer Service, Commercial Operations, or similar roles.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Excellent attention to detail and commitment to data accuracy.
• Fluent in English; French would be a plus.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with ERP, CRM, or project management systems is an advantage.

Responsabilités

• Centrally orchestrate internal activities and ad-hoc requests from local and regional teams.
• Coordinate cross-functional activities and ensure effective communication among stakeholders.
• Lead maintenance projects across multiple categories and track timelines.
• Update project information in internal systems within 24 hours whenever applicable.
• Monitor project timelines, milestones, and deliverables to ensure successful execution.
• Support pricing accuracy through quotations and price list maintenance activities.

Connaissances

Project coordination

Stakeholder management

Organizational skills

Attention to detail

Communication

Excel proficiency

Formation

Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or related field

Outils

ERP systems

CRM systems

Project management software

Description du poste

Job Summary

Coordinate project processes and/or activities (or part of a project).

Sales Support (f/m/d)

Can you keep multiple projects moving while ensuring exceptional service for both customers and internal stakeholders? Do you thrive in a fast-paced environment where organization, collaboration, and attention to detail make all the difference?

At IFF, we create scents, tastes, experiences, ingredients, and solutions that delight consumers around the world. We are looking for a highly organized and proactive Sales Support Coordinator to join our team in Neuilly-sur-Seine, France. In this role, you will play a key part in supporting commercial activities, coordinating projects, managing pricing information, and ensuring smooth communication between customers and internal teams.

This is a fixed-term contract position covering a maternity leave absence.

You will join a dynamic, collaborative, supportive, and customer-focused team, where teamwork, agility, and continuous improvement are highly valued to deliver outstanding service and business results.

Where You'll Make a Difference

Sales Support & Coordination

• Centrally orchestrate internal activities and ad-hoc requests requiring action from local and regional teams, ensuring standard procedures and best practices are followed.
• Leverage previous work and established processes to minimize disruption to account teams.
• Coordinate toxicology reviews and ensure timely follow-up on requests.
• Respond to ad-hoc inquiries from internal teams and customers.
• Coordinate cross-functional activities and ensure effective communication among stakeholders.

Project Management

• Lead maintenance projects across multiple categories, ensuring projects are opened, updated, and completed within agreed timelines.
• Update project information in internal systems, ensuring changes are reflected within 24 hours whenever applicable.
• Monitor project timelines, milestones, and deliverables to ensure successful execution.
• Maintain accurate and up-to-date databases, including portfolios, project overviews, and base files at both local and regional levels.
• Organize logistics and coordinate various project-related requests.
• Support pricing accuracy through quotations and price list maintenance activities.

Pricing Management

• Support IFF global teams by gathering, validating, and updating pricing information within internal systems.
• Prepare quotations and provide pricing support for ongoing projects and ad-hoc requests.
• Ensure accuracy and consistency of pricing data across systems and databases.
• Communicate updated price lists to relevant stakeholders and maintain pricing documentation.

What Makes You the Right Fit

• Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or a related field.
• Previous experience in Sales Support, Customer Service, Commercial Operations, Project Coordination, or a similar role.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail and commitment to data accuracy.
• Strong communication and stakeholder management skills.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Experience working with ERP, CRM, or project management systems is an advantage.
• Fluent in English; French would be a plus.

How Would You Stand Out?

• Experience supporting international or regional commercial teams.
• Knowledge of pricing processes and quotation management.
• Ability to coordinate cross-functional projects in a fast-paced environment.
• Strong problem-solving mindset combined with a customer-oriented approach.
• Experience working in the flavors, fragrances, ingredients, consumer goods, or chemical industries.

Why Choose Us?

At IFF, we believe that your uniqueness unleashes our potential. We value diverse experiences, backgrounds, and perspectives.

As a global leader in flavors, fragrances, food ingredients, health, and biosciences, we offer exciting opportunities to learn, grow, and contribute to meaningful innovations that enhance everyday life. You'll be part of a team that values collaboration, innovation, and continuous improvement while supporting your professional development and career growth.

IFF is an Equal Opportunity Employer. IFF considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, or any other legally protected status .

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expressi