Sales Order and Communication Officer

Ingersoll Rand; Bailly-Romainvilliers; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading industrial solutions company is seeking a Sales Order and Communication Officer to manage customer orders and implement communication strategies. The ideal candidate should have experience in communication, be proficient in Microsoft Office, and possess strong English and French skills. This role involves collaborating with various teams to ensure effective order processing and communication within the ETO department.

Qualifications

• Experience in communication required.
• Advanced proficiency in Microsoft Office tools needed.
• Solid understanding of professional social media platforms.

Responsabilités

• Manage customer order administration processes.
• Implement communication strategies for the ETO department.
• Support supplier order management during peak times.

Connaissances

Communication experience

Advanced Microsoft Office proficiency

Understanding of professional social media

Fluent English

Fluent French

Outils

ERP systems (Oracle, Siebel)

Content creation software (Canva)

Advanced marketing tools (Adobe Premiere Pro, Illustrator)

Description du poste

Sales Order and Communication Officer

Location : Chalifert (France)

Department : Power Tools

Reporting to : Project Solution Leader

Job Summary

As part of the ETO (Engineering To Order) team, the ETO Sales Order and Communication Officer is responsible for :

• Customer order administration : managing processes such as order registration, invoicing, dispute resolution, etc.
• Developing and implementing the communication strategy for the ETO department.
• Providing support for supplier order management during peak activity periods.

Main Responsibilities

Customer Order Management

• Actively participate in project meetings to ensure smooth coordination.
• Create and manage customer accounts.
• Register customer orders and send order acknowledgments.
• Handle invoicing (partial or full) and ensure revenue recognition.
• Collaborate with accounting and collection teams to resolve disputes.
• Maintain accurate and up-to-date order tracking files.

Communication Strategy and Execution

• Design and implement communication strategies tailored to ETO's objectives.
• Develop marketing content to highlight achievements (internally or via external designers).
• Manage and animate communication channels (LinkedIn, SharePoint, website, catalogs, internal and external events).
• Translate technical performance into accessible and impactful messages in collaboration with the technical team.
• Monitor and analyze the results of communication campaigns to optimize their impact.
• Collaborate with the sales team to share generated leads.

Supplier Order Management Support

• Assist in supplier order processing during high workload periods to ensure project continuity.

Key Performance Indicators (KPIs)

• Customer Orders : monitoring order registration rates and delays, as well as invoicing delays.
• Communication : tracking the quantity of content produced, frequency of publications, and campaign performance.

Required Profile

Education and Skills

Minimum Requirements :

• Experience in communication.
• Advanced proficiency in Microsoft Office tools.
• Solid understanding of professional social media platforms.
• Strong English and French skills (written and spoken).

Additional Skills (Preferred) :

• Experience with ERP systems (Oracle, Siebel).
• Proficiency in content creation software (Canva or equivalent).
• Interest in technical fields or previous experience in the industrial sector.
• Knowledge of advanced marketing tools (Adobe Premiere Pro, Illustrator).

Personal Attributes

• Customer-oriented mindset : ability to effectively address client needs and expectations.
• Analytical and synthesis skills : capacity to interpret data and evaluate communication results.
• Organizational skills : ability to plan and monitor tasks rigorously.
• Communication skills : excellent writing, presentation, and message delivery abilities.
• Creativity : ability to propose innovative ideas and design original communication campaigns.
• Teamwork : ability to collaborate effectively with colleagues and departments.