Sales Associate

FashionUnited; Douains; Sur place; EUR 23 000 - 31 000; Plein temps

Avantages offerts par ce poste

Inclusive working environment

Internal mobility & career progression

Paid volunteering day

Learning & development opportunities

Regular social events

Employee discount

Résumé du poste

FashionUnited is seeking a Sales Associate in Douains, France, to deliver an elevated personalized shopping experience. The role involves representing the Coach brand, building client relationships, and supporting daily operations while meeting sales goals.

Qualified candidates should have at least 1 year of sales experience, especially in luxury retail, and possess strong English proficiency. The company offers a fun and inclusive work environment with various benefits, including employee discounts and professional development opportunities.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation and basic computer proficiency.
• Ability to work in a fast-paced environment.

Responsabilités

• Represent Coach as a brand ambassador, meeting personal and store sales goals.
• Build client relationships through personalized styling and product expertise.
• Complete daily operational tasks while maintaining high service standards.

Connaissances

Sales experience (luxury retail preferred)

Knowledge of fashion trends

Strong English proficiency

Ability to work in a fast-paced environment

Social media savvy

Outils

POS operation

Mobile POS

Description du poste

The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills are preferred.
• Strong English language proficiency. (for EU)

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Benefits

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount
• Compelling incentive programme

Base Range: 23000,00€ - 31000,00€.

The salary range shown represents the full‑time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part‑time roles, the salary will be pro‑rated based on contracted hours. Actual compensation will be determined using objective, job‑related criteria.