Retention Specialist

Wellpath; Franklin (TN); On-site; EUR 48,000 - 66,000; Full time

Benefits offered by this job

DailyPay

Tuition assistance

EAP counseling

Company life insurance

Health Spending Account

Wellness program

Banking benefits

Job summary

Wellpath is seeking a Retention Specialist to manage renewal and retention of current and new clients within healthcare contracts. You will coordinate renewal plans, write renewal letters and price quotes, and collaborate with sales, legal, and operations to keep contracts moving forward.

The ideal candidate has a high school diploma (Bachelor preferred) and knowledge of contracts and healthcare terms. You will use Salesforce and Conga and participate in regular leadership calls.

Qualifications

• Knowledge of contracts and limited legal terms.
• Knowledge within healthcare industry is preferred.

Responsibilities

• Creates and implements Renewal and Retention Plan for assigned contracts, including writing renewal letters and price quotes.
• Processes contract renewals and amendments using Salesforce and Conga, tracking status and liaising between clients and legal/operations.
• Reviews and maintains Contract Records in Salesforce and Conga, adding notes on status and processing Partner Services for amendments.
• Collaborates with legal to issue contract amendments and draft new contracts for new clients following the process.
• Provides support for Operations and assists clients with questions regarding contract terms, renewal, etc., in regular calls with leadership.

Skills

Contracts knowledge

Healthcare industry knowledge

Education

High school diploma

Bachelor degree

Job description

We're on a path to better healthcare.
Join us

• Make a difference every day in the lives of the underserved
• Join a mission driven organization with a people first culture
• Excellent career growth opportunities

Join us and find a career that supports:

• Caring for overlooked, underserved, and vulnerable patients
• Autonomy in a warm team environment
• Growth and training

Perks and Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:

• DailyPay, receive your money as you earn it!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

Why Us

Now is your moment to make a difference in the lives of the underserved.

If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time.

Wellpath sees hundreds of thousands of unique individuals in their facilities month over month and a very large percent of those individuals receive direct clinical care, which includes lives saved by Narcan.

We offer ongoing training and development opportunities for licensed and unlicensed healthcare team members, and have best in class clinical resources for training, education, and point of care support.

How you make a difference

The Retention Specialist a ssists and coordinates retention and renewal of all current and new clients.

Key Responsibilities

• Creates and implements Renewal and Retention Plan for assigned contracts, including writing compelling renewal letters and price quotes.
• Processes contract renewals and amendments using Salesforce and Conga, tracking status and acting as liaison between clients and legal/operations departments.
• Reviews and maintains Contract Records in Salesforce and Conga, adding notes on status of all clients and processing Partner Services Requests for contract amendments.
• Collaborates with legal to issue contract amendments and draft new contracts for new clients following the Request for Contract process.
• Provides support for Operations team and assists clients with questions regarding contract terms, expiration, renewal, etc., participating in regularly scheduled conference calls with Regional Vice Presidents and Regional Directors of Operations to update on pending renewals and contract pipeline.

Qualifications & Requirements

Education

• High school diploma required
• Bachelor Degree preferred

Experience

• Knowledge of contracts and limited legal terms
• Knowledge within healthcare industry is preferred.

This position is available only to those who reside in the United States.

We are an Equal Employment Opportunity/Affirmative Action Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.

You Matter

• Make a difference every day in the lives of the underserved
• Join a mission driven organization with a people first culture
• Excellent career growth opportunities

Join us and find a career that supports:

• Caring for overlooked, underserved, and vulnerable patients
• Autonomy in a warm team environment
• Growth and training

Perks and Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:

• DailyPay, receive your money as you earn it!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company paid life insurance
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

Why Us

Now is your moment to make a difference in the lives of the underserved.

If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time.

Wellpath sees hundreds of thousands of unique individuals in their facilities month over month and a very large percent of those individuals receive direct clinical care, which includes lives saved by Narcan.

We offer ongoing training and development opportunities for licensed and unlicensed healthcare team members, and have best in class clinical resources for training, education, and point of care support.

How you make a difference

The Retention Specialist a ssists and coordinates retention and renewal of all current and new clients.

Key Responsibilities

• Creates and implements Renewal and Retention Plan for assigned contracts, including writing compelling renewal letters and price quotes.
• Processes contract renewals and amendments using Salesforce and Conga, tracking status and acting as liaison between clients and legal/operations departments.
• Reviews and maintains Contract Records in Salesforce and Conga, adding notes on status of all clients and processing Partner Services Requests for contract amendments.
• Collaborates with legal to issue contract amendments and draft new contracts for new clients following the Request for Contract process.
• Provides support for Operations team and assists clients with questions regarding contract terms, expiration, renewal, etc., participating in regularly scheduled conference calls with Regional Vice Presidents and Regional Directors of Operations to update on pending renewals and contract pipeline.

Qualifications & Requirements

Education

• High school diploma required
• Bachelor Degree preferred

Experience

• Knowledge of contracts and limited legal terms
• Knowledge within healthcare industry is preferred.

This position is available only to those who reside in the United States.

We are an Equal Employment Opportunity/Affirmative Action Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.