Responsable Excellence Opérationnelle - Executive Education

HEC Paris; Jouy-en-Josas; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A prestigious educational institution is seeking a Head of Operational Excellence to enhance training program delivery through automation and continuous improvement initiatives. The ideal candidate has over 5 years of experience in task automation within a business setting and is proficient in project management tools. This role involves leading optimization projects and ensuring compliance with quality standards within a vibrant academic environment.

Prestations

Employee savings plan with company match

8 weeks vacation

Teleworking options

Sustainable mobility package

Access to on-campus gym

Free company restaurant

Free parking

Corporate events and activities

Cultural and sports subsidies

Qualifications

• 5+ years of experience in implementing task automation tools.
• Experience with digital solutions and IT collaboration.
• Ability to implement and manage multiple projects.

Responsabilités

• Ensure performance and quality of Executive Education training programs.
• Promote operational excellence through automation initiatives.
• Analyze requirements and develop automation tools for teams.
• Facilitate workshops and train teams on new methods.

Connaissances

Task automation implementation

Digital solutions collaboration with IT

Listening skills

Analytical skills

Interpersonal skills

Project management tools proficiency

Fluency in English (C1)

Formation

Higher education degree

Outils

Power BI

Power Automate

Power Apps

Description du poste

Job title

For over 140 years, the staff at HEC Paris have shared a spirit of excellence, curiosity, and boldness, which allows us to be leaders in the research and study of management science. Convinced that the diversity of backgrounds is a profound asset, we value each individual experience and encourage the full expression of talents within our school. In particular, we place great importance on the professional fulfillment and development of our staff. That's why, from the moment you join us, we offer a personalized support plan, to facilitate integration and immersion into our multicultural environment. Do you wish to actively participate in HEC Paris's mission and contribute to expanding its influence? Then, share your professional journey by applying!

We are searching for an experienced Head of Operational Excellence at our Jouy-en-Josas facility.

Primary Duties and Responsibilities

Specializing in management education and research, HEC Paris offers a comprehensive and unique range of programs for tomorrow's decision makers: the Grande Ecole program, Specialized Masters, MSc, Summer School, MBA, Executive MBA, TRIUM Global Executive MBA, Doctorate, and a wide range of programs for executives and managers.

Founded in 1881 by the Paris Chamber of Commerce and Industry, HEC Paris is now an autonomous legal entity with 140 permanent professors, 4,500 students, and 8,000 executives and managers in training each year. In a context of business growth, we are recruiting a Head of Operational Excellence.

The Head of Operational Excellence ensures the performance, reliability, and quality of processes in the implementation of Executive Education training programs. He/she promotes operational excellence through automation and the continuous improvement approach that he/she implements.

• Analyze requirements with delivery teams.
• Develop automation tools for the entire team.
• Leading optimization projects, acting as a liaison between operations and management.
• Facilitating workshops to train and acculturate teams.
• Leading continuous improvement initiatives and promoting process consistency.
• Ensuring compliance with quality and efficiency standards by recommending corrective measures.
• Monitors and analyzes performance indicators (quality, deadlines, customer satisfaction).
• Supports international accreditation/ranking processes through reporting.
• Ensures compliance with certification standards (Qualiopi, accreditations), GDPR, data protection, and cybersecurity.

Required Qualifications

• Higher education degree and at least 5 years' experience in implementing task automation tools within a business department or project management support department.
• Experience in implementing digital solutions in collaboration with IT teams is required.
• Strong listening, analytical, and synthesis skills.
• Excellent interpersonal skills and communicative energy.
• You have demonstrated the ability to implement new methodologies and gain acceptance for them at different levels of an organization, and you know how to manage several projects simultaneously.
• You are proficient in project management tools and Office suite optimization tools (Power BI, Power Automate, Power Apps, etc.).
• Fluency in English (minimum C1 level) is required.
• Knowledge of the world of higher education and/or life-long learning education is a plus.

Benefits

• Employee savings plan (PEE and PERECO) with HEC matching contribution
• 8 weeks vacation per year
• Up to 2 days' teleworking per week
• Sustainable mobility package for employees using bicycles
• An exceptional working environment in a wooded park
• Free access to the on-campus gym, learning center and campus events
• A company restaurant
• Free parking
• Corporate events throughout the year (conferences, team days, etc.)
• CSE: vacation vouchers, gift vouchers, sports/cultural subsidies, etc.

Each application is carefully reviewed. If your profile matches our search criteria, we will contact you for an initial phone interview. HEC Paris promotes diversity in all its forms. As an inclusive employer, we welcome and consider applications solely on the merit of professional proficiency.