Reservation Executive

Accor; Issy-les-Moulineaux; Sur place; EUR 38 000 - 50 000; Plein temps

Résumé du poste

A leading hospitality group based in Issy-les-Moulineaux is looking for a Reservations Manager. This role involves planning room reservations, implementing effective sales strategies, and managing a team to ensure high customer satisfaction. Candidates should possess strong leadership skills, a strategic mindset, and experience in financial management. The position offers an opportunity to contribute to occupancy forecasts while maintaining accurate guest records and providing excellent customer service.

Qualifications

• Strong leadership skills and ability to motivate team members.
• Experience in managing reservations and customer interactions.
• Knowledge of financial management in a hotel environment.

Responsabilités

• Plan and manage room reservations.
• Ensure effective sales and marketing strategies.
• Provide support and training to the team.
• Maintain accurate guest information and occupancy forecasts.

Connaissances

Leadership skills

Persuasion

Strategic thinking

Customer service

Efficiency and accuracy

Description du poste

Prime Function

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities

Sales & Marketing Planning

• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports, forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.

Operational Management

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Give discounts and corporate rates, as per the company’s policy.
• Supervise and delegate work to reservation associate
• Ensure that all reservations are recorded as per standard procedures.
• Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self-confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• and the propensity to recognize and acknowledge other peoples’ ideas.