Reservation Agent (Saudi National )

Accor; Issy-les-Moulineaux; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A prestigious hotel chain is seeking a dedicated Reservations Agent to join their team in Issy-les-Moulineaux, France. As the first point of contact for guests, you will handle inquiries, manage reservations, and provide exceptional service. The ideal candidate will have outstanding guest services skills, strong communication abilities, and experience with hotel reservation systems. This role is crucial for creating unforgettable experiences for guests and requires proficiency in English; Arabic is a plus.

Qualifications

• Previous customer related experience an asset.
• Perfect use of English; command of Arabic considered an important asset.

Responsabilités

• Handle incoming calls, emails, and in-person inquiries.
• Manage reservations for accommodations, dining, and special events.
• Provide comprehensive information about our facilities, services, and local attractions.
• Anticipate guest needs and proactively offer personalized recommendations.
• Collaborate with various departments to fulfill guest requests.
• Maintain up-to-date knowledge of property offerings and local events.
• Uphold the highest standards of customer service excellence.

Connaissances

Outstanding guest services skills

Sophisticated verbal communication skills

High communication skills verbal and written

Computer literate in Microsoft Windows applications

Outils

Opera

Description du poste

Company Description

Mövenpick Hotel & Residences Riyadh

Job Description

We are seeking a dedicated and professional Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

• Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy
• Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
• Provide comprehensive information about our facilities, services, and local attractions
• Anticipate guest needs and proactively offer personalized recommendations and solutions
• Collaborate with various departments to fulfill guest requests and resolve any issues promptly
• Maintain up-to-date knowledge of property offerings, promotions, and local events
• Uphold the highest standards of customer service excellence at all times

Qualifications

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Previous Opera experience an asset
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset