Research Service Designer

Schneider Electric North America; Rueil-Malmaison; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global technology company is seeking a Service Designer in Rueil-Malmaison, France. The role focuses on creating user-centered service designs, tackling complex challenges to improve customer experiences. The ideal candidate has a strong background in design, is familiar with collaborative tools, and can navigate ambiguity in digital ecosystems. Schneider Electric values inclusivity and aims to promote sustainability through its design work. If you're passionate about making an impact, apply today.

Prestations

Competitive salary

Inclusive workplace

Opportunities for growth

Qualifications

• Strong background in service design or human sciences.
• Experience with complex project management involving multiple stakeholders.
• Ability to structure ambiguity into clear narratives.

Responsabilités

• Apply user-centered service design methods.
• Create end-to-end experience journeys.
• Facilitate workshops and co-design sessions.

Connaissances

Service design

Design research

Collaboration

Storytelling

Qualitative research

Quantitative research

Formation

Master’s degree in HCI, psychology, sociology or related field

Outils

FigJam

Dovetail

Maze

Description du poste

Join Schneider Electric Design team!

What will be your role?

As part of the Software-Designed Power team, you will shape and structure end-to-end service experiences across products, platforms, and organizations. You will make complex journeys visible and actionable, revealing pain points, touchpoints, and dependencies to drive alignment and informed decision‑making.

Working at the intersection of users, software, operations, and business, you will help teams move from fragmented interactions to coherent, scalable, and data‑informed services that deliver real value over time.

You will be responsible for:

• Applying user‑centered service design methods to frame complex problems and guide product, engineering, and business teams across the design process.
• Creating clear, synthetic end‑to‑end experience journeys that highlight key touchpoints, pain points, dependencies, and moments of truth across channels.
• Mapping frontstage and backstage processes to reveal frictions, gaps, and opportunities for improvement.
• Preparing and facilitating workshops and co‑design sessions to align teams around a shared service and product vision.
• Acting as a design and user advocate, promoting a unified digital ecosystem and a coherent, software‑driven brand experience.
• Leveraging qualitative and quantitative insights to inform decisions and embed data naturally into services.
• Designing services with a strong understanding of operational, technical, and software constraints to ensure feasibility and scalability.

This job has been tailored for you if you:

• Have a strong background in service design, design research, or human sciences (sociology, anthropology, psychology, HCI, design, or equivalent experience).
• Bring significant experience working on complex problem spaces, services, or systems involving multiple stakeholders, products, and organizations.
• Are comfortable collaborating across business, product, engineering, and operational teams.
• Can structure ambiguity and translate complex human, organizational, and technical insights into clear, actionable narratives and experience journeys.
• Have experience defining research approaches, conducting qualitative and/or quantitative studies, synthesizing insights, and communicating findings effectively.
• Demonstrate strong storytelling skills, using visual, written, and verbal formats to make complexity understandable and decision‑ready.
• Understand how design and research connect to real‑world constraints, including software development, operations, and delivery.
• Are curious, empathetic, rigorous, and comfortable navigating uncertainty in evolving digital and service ecosystems.
• Are fluent in written and spoken French and English.

…and even better:

• Hold a Master’s degree in HCI, psychology, sociology, design strategy, or a related field.
• Have experience with enterprise or industrial software products and complex digital ecosystems.
• Are familiar with enterprise design systems and collaborative research tools (FigJam, Dovetail, Maze, or equivalent).
• Contribute to design communities and actively help grow design culture through sharing and mentorship.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.