Remote Technical Support Specialist

Mass Markets; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading business services provider is seeking Remote Technical Support Representatives to provide technical assistance and troubleshooting for clients in various industries. Qualified candidates must possess a high school diploma, call center experience, and a strong command of the English language. Responsibilities include responding to technical inquiries, guiding users through solutions, and ensuring customer satisfaction. The role offers competitive compensation and a focus on career growth.

Prestations

HMO Coverage plus a dependent

Career growth and learning opportunities

Performance bonuses

Qualifications

• Must be at least 18 years old.
• Previous call center experience is a must.
• Experience working from home is required.

Responsabilités

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document all customer interactions accurately in the system.

Connaissances

Strong command of the English language

Typing speed of 20+ WPM

Excellent interpersonal skills

Ability to multitask and self-manage effectively

Skilled in troubleshooting and follow-up

Formation

High school diploma or equivalent

Outils

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Description du poste

A leading business services provider is seeking Remote Technical Support Representatives to provide technical assistance and troubleshooting for clients in various industries. Qualified candidates must possess a high school diploma, call center experience, and a strong command of the English language. Responsibilities include responding to technical inquiries, guiding users through solutions, and ensuring customer satisfaction. The role offers competitive compensation and a focus on career growth.