Remote Technical Support Representative

MCI; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading tech support company is seeking full-time remote technical support representatives to assist clients across various industries. Candidates must be proficient in English, possess a high-speed internet connection, and have prior call center experience. This role involves troubleshooting technical issues, documenting interactions, and ensuring customer satisfaction through effective resolutions. Opportunities for growth and competitive compensation are offered.

Prestations

Health insurance (HMO coverage)

Dental coverage

Performance bonuses

Allowances for meals and clothing

Opportunities for growth

Qualifications

• Candidates must be 18 years or older.
• Typing speed of 20+ WPM is required.
• Experience in a remote work environment is necessary.

Responsabilités

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document all customer interactions accurately.

Connaissances

Prior call center experience

High speed internet connection

Proficiency in English

Basic Microsoft Office skills

Strong troubleshooting skills

Excellent interpersonal skills

Formation

High school diploma or equivalent

Outils

Windows operating systems

Description du poste

Position Overview

Full‑time remote technical support representative role. You will provide technical assistance and troubleshooting support for a variety of clients across industries. Candidates must have prior call center experience, be located within 80 km of our office, and possess a high‑speed internet connection and a quiet work environment. Strong proficiency in English (written and spoken) is required.

Requirements

• Prior call center experience
• Work‑from‑home experience
• High‑speed internet connection
• Quiet, suitable workspace
• Proficiency in English, both written and spoken
• Must be 18 years or older
• High school diploma or equivalent
• Typing speed of 20+ WPM
• Basic Microsoft Office skills
• Familiarity with Windows operating systems
• Strong troubleshooting and follow‑up skills
• Able to multitask and self‑manage effectively
• Excellent interpersonal skills

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email
• Diagnose and troubleshoot hardware, software, and network issues
• Guide customers through step‑by‑step solutions and escalate complex issues when necessary
• Document all customer interactions accurately in the system
• Maintain up‑to‑date knowledge of products, services, and support procedures
• Ensure customer satisfaction by providing timely and effective resolutions
• Follow company protocols and security guidelines when handling sensitive information
• Collaborate with internal teams to improve support processes and customer experience
• Meet performance metrics including resolution time, customer satisfaction, and attendance

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow‑up
• Able to multitask and self‑manage effectively
• Excellent interpersonal skills

Conditions of Employment

• Authorized to work in the country where the job is based
• Willing to submit to background and security investigation with fingerprint (Level II)
• Willing to submit to drug screening

Compensation & Benefits

• Competitive starting salary based on experience
• Health insurance (HMO coverage)
• Dental coverage and in‑house dental assistance
• Performance and loyalty bonuses
• Allowances for rice, clothing, laundry, and meals
• Employee shuttle services
• Company retreats and off‑site events
• Opportunities for growth and promotion

Physical Requirements

The job requires a largely sedentary office environment with frequent use of computer and telephone headset. Activities include sitting/standing for long periods, operating computer and office equipment, moving and lifting up to 40 pounds, and occasional reaching and moving.

Reasonable Accommodation

MCI provides reasonable accommodation for qualified applicants or employees with a disability, unless such accommodation would cause undue hardship. Requests for accommodation should be directed to Human Resources.

Diversity and Equality

MCI maintains a work environment free from discrimination. All aspects of employment are based solely on merit and qualifications. The company does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI also provides reasonable accommodation to qualified employees with protected disabilities. The company respects all applicable legal and regulatory requirements and encourages a diverse and inclusive workplace.

Disclaimer

The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties or qualifications. The employer may revise this description at any time and either party may terminate employment at any time.