Remote Senior Enterprise Customer Success Leader

Hootsuite; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading social media management platform is seeking a Senior Customer Success Manager in Paris to manage high-value customers and drive successful outcomes. You will build influential relationships, engage in account health monitoring, and collaborate with teams to ensure users achieve their business goals. Fluency in French and English is required, along with significant customer-facing experience, preferably in the SaaS industry. This role offers a flexible remote work arrangement.

Qualifications

• Significant years of customer-facing/account management experience, preferably in SaaS.
• Fluent in both French and English.
• Solid knowledge of social media and/or social marketing.
• Ability to quickly learn new technologies.

Responsabilités

• Lead day-to-day relationship management for high-value customers.
• Build and maintain influential relationships with customers.
• Engage with customers to ensure successful onboarding and ongoing success.
• Monitor account health and adoption throughout the customer relationship.
• Collaborate with Account Manager to develop account strategies.

Connaissances

Customer Focus

Collaboration and Teamwork

Tech Savvy

Problem Solving

Communication Skills

Influence

Creativity and Innovation

Description du poste

A leading social media management platform is seeking a Senior Customer Success Manager in Paris to manage high-value customers and drive successful outcomes. You will build influential relationships, engage in account health monitoring, and collaborate with teams to ensure users achieve their business goals. Fluency in French and English is required, along with significant customer-facing experience, preferably in the SaaS industry. This role offers a flexible remote work arrangement.