Remote French speaking Customer Service Representative in Athens, Greece!

Cross Border Talents; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A global technology firm is seeking a Customer Service Representative fluent in French and English to join their team in Athens, Greece. In this role, you will provide empathetic and timely support to users, analyze data to improve workflows, and ensure community standards are upheld. The ideal candidate will have exceptional interpersonal skills and a proactive attitude. The position comes with a gross salary of 1100 EUR monthly plus performance bonuses, along with relocation assistance if needed.

Prestations

Performance bonus up to 200 EUR per month

Continuous training and career development opportunities

Flexible working conditions

Qualifications

• Fluent in French (C2) and English (B2).
• Proactive attitude and attention to detail.
• Ability to analyze data and detect trends.

Responsabilités

• Provide empathetic support to users.
• Investigate and resolve user issues.
• Use market knowledge to improve user support.

Connaissances

Empathetic communication

Problem-solving

Attention to detail

Data analysis

Description du poste

About the job Remote French speaking Customer Service Representative in Athens, Greece!

Join a Team That Values Empathy, Excellence, and Innovation!

Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and escalate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in French (C2) and English (B2).
• A proactive attitude with a bias toward doing whats right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

• Salary: 1100 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday Sunday 09.00 19.00 (8 hours per day, 5 days per week with rotative shifts)
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.