Regulatory and Customer Care Officer H/F/X

Mars; Montpellier; On-site; EUR 60,000 - 85,000; Full time

Job summary

Mars is seeking an INDI Regulatory Specialist to support product registrations, import licensing, and regulatory compliance across International markets. The role coordinates regulatory dossiers and ensures product and process compliance, acting as a key interface with importers, authorities, and internal teams.

Based near Aimargues, the role requires a BSc in related fields, export experience, and strong English communication.

Qualifications

• Min. BSc in Food tech / Agriculture / Food Law.
• Good knowledge of MS Office (Excel, Word, Adobe Pro).
• Experience in export and international environments.
• Excellent written and spoken English; additional languages are a plus (Spanish, French).

Responsibilities

• Participate in market S&OP+ meetings to ensure registration portfolio alignment.
• Maintain Country library / License tracker / License collector / Country regulatory specs.
• Coordinate with RC departments to obtain and relay information (Packaging, R&D, Labs, Factories).
• Prepare documents/dossiers for product/factory registration in exporting markets.
• Update the document database (PID, packaging, claim substantiation, transfer sheets).
• Research Sample & Certificate of Analysis and arrange expeditions.
• Liaise with veterinary authorities to obtain certificates of free sale and control.
• Prepare/export documentation related to registration for orders; handle legalization.

Skills

BSc in Food tech

Export experience

English proficiency

Strong communication

Time management

Regulatory knowledge

Ambiguity handling

Education

BSc in Food technology / Agriculture / Food Law

Tools

Excel

Word

Adobe Pro

Job description

Job Description

Segment: Royal Canin

Contract: Permanent/CDI

Location: Aimargues, near to Montpellier

The INDI Regulatory Specialist is responsible for supporting product registrations, import licensing activities, and regulatory compliance across International Division markets. The role coordinates regulatory dossiers and export documentation, provides guidance on regulatory requirements, supports route openings and portfolio expansion projects, and ensures compliance of products, ingredients, packaging, and processes. Acting as a key interface between importers, authorities, and internal functions such as R&D, Quality, Packaging, Supply, and Marketing, the specialist helps facilitate market access while safeguarding regulatory compliance and business continuity.

What are we looking for?

• Min. BSc in Food technology / Agriculture / Food Law
• Good knowledge on pack office (excel, word, adobe pro)
• Experience in Export
• Excellent communication (both written and oral) in English, additional languages an asset (Spanish, French)
• Experience in export customer service, International environment,
• undefined
• Strong customer focus
• Able to manage complexity, ambiguity & drive results
• Excellent time management, ability to plan, organize & align

What will be your key responsibilities?

• Active participation In market S&OP+ meetings (e.g. L-PMR & others as required) to ensure registration portfolio alignment alongside Demand & VCO teams
• Maintenance of Country library / License tracker / License collector / Country regulatory specification
• Coordinate with RC departments to obtain and relay the necessary information (Packaging, R&D, Laboratory, Factories and other services)
• Prepare documents / dossiers required for product / factory registration In Importing markets
• Update the document Database (PID, Packaging, claim substantiation, transfer sheet) according to the Marketing Plan / Portfolio Strategy
• Sample & Certificate of Analysis research & expedition
• Liaise with veterinary authorities to obtain certificates of free sales, certificates of control and all other requested documents
• Prepare/print export documentation related to registration for the concerned orders (certificates of analyses/ PID,..)
• Coordinate the Legalization / Apostille of documents with the appropriate external stakeholders (Chamber of commerce, Lyon Visa,..)
• Prepare regulatory pre-assessment for new route openings (Import requirements questionnaire with Importers, documents needed and timeline definition)
• Provide technical expertise and support to resolve RA, Quality and related incidents, providing regulatory risk assessment related to PRIMPs
• Conduct the "Raw materials regulatory assessment" for new raw materials & suppliers & origin for compliance
• Represents RC Interests In Trade Association working groups or meetings with local authorities as required

What can you expect from Mars?

• You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office!
• You will work in a unique campus, which gathers more than 800 Associates working for: the international HQ, the French subsidiary, two laboratories, a kennel and a cattery with more than 200 cats & dogs, and finally the most important factory of the Royal Canin group
• A unique and ideal work environment to become the leader in health through nutrition for cats and dogs!
• You will evolve in the heart of an innovative production plant that will challenge you, on a daily basis

Royal Canin's CSR commitments, to build a better world for tomorrow:

• Since 2015, no waste to landfill is made by the 16 Royal Canin factories in the world
• All Royal Canin products manufactured in Europe are ISO 14001 certified from design to factory gate
• Since 2017, Royal Canin has supported the K-DOG program of the Curie Institute, which trains dogs to detect breast cancer via olfaction.