Regional IT Service Delivery Manager

Keller Executive Search; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Hybrid working arrangement

Salary range of €60,000 – €80,000

Opportunity for professional development

Résumé du poste

Keller Executive Search is seeking a Regional IT Service Delivery Manager for a global education organization based in Paris. This remote-friendly role involves overseeing IT service delivery for European operations, ensuring effective management of IT services, infrastructure, and supplier relationships.

The ideal candidate will have extensive IT service delivery experience, strong stakeholder management skills, and a customer-focused mindset. Join in shaping IT strategies in a collaborative, values-led workplace.

Qualifications

• Strong experience in IT service delivery or IT operations.
• Ability to manage multiple projects and stakeholders.
• Excellent communication skills, fluent in English.

Responsabilités

• Manage IT service delivery across Europe.
• Oversee regional IT infrastructure and services.
• Support implementation of global IT standards.

Connaissances

IT service delivery

Stakeholder management

Project management

Customer service mindset

Formation

Degree-level qualification

Experience in education sector

Outils

Windows servers

Microsoft 365

Learning management systems

Video conferencing systems

Description du poste

Our client is a global education organisation seeking a Regional IT Service Delivery Manager to support its European operations. This is a newly created role based preferably in Paris, with flexibility for up to two remote working days per week in line with global policy.

The Regional IT Service Delivery Manager will be responsible for overseeing IT service delivery across the European region, ensuring that internal teams, external suppliers, infrastructure, platforms, devices, and support services operate effectively and consistently. The role will act as the key regional IT business partner, working closely with operations, school leadership, digital learning teams, suppliers, and the global IT function.

This position requires someone who can combine strong IT service delivery experience with excellent stakeholder management, clear communication, and a service‑led mindset. Cultural fit will be especially important, as the successful candidate will need to work collaboratively within a values‑led, global education environment and support the organisation’s broader digital and operational objectives.

Responsibilities

• Manage the delivery of IT services across the European region, ensuring service levels, quality standards, and business requirements are met.
• Act as the key regional point of contact for IT service delivery, working with internal stakeholders, school teams, suppliers, and the global IT function.
• Oversee regional IT infrastructure, devices, telecommunications, platforms, tools, applications, and support services.
• Manage internal and external IT suppliers, including service performance, contracts, invoices, issue resolution, and annual reviews.
• Identify opportunities to improve IT services, processes, systems, and user experience across the region.
• Support the implementation of global IT standards, platforms, systems, hardware, and digital environments within the European region.
• Ensure regional IT systems and services align with global and regional strategy, architecture, governance, and security requirements.
• Partner with operations and digital learning stakeholders to ensure technology supports school objectives, teaching, learning, and administration.
• Establish, maintain, and monitor IT service catalogues, support channels, service levels, documentation, asset registers, and change management processes.
• Lead or support IT projects, service improvements, feasibility studies, business cases, and regional technology initiatives.
• Prepare regular reporting on IT service performance, projects, risks, issues, supplier performance, and improvement plans.
• Ensure IT systems and information processes comply with relevant legislation, data security, privacy, and organisational standards.
• Provide guidance and direction to technical staff, campus staff, and suppliers to ensure a consistent and high‑quality IT service.
• Manage change across the IT ecosystem in a structured way to maintain service stability and support successful adoption.
• Assess regional IT strengths, weaknesses, risks, and underlying issues, and recommend practical solutions.

Qualifications

• Strong experience in IT service delivery, IT operations, IT support management, or a similar regional IT leadership role.
• Good understanding of the IT architecture stack, including infrastructure, devices, applications, information systems, and support services.
• Experience supporting or managing several of the following: Windows servers, IP networks, user devices, Microsoft 365, learning management systems, video conferencing systems, and digital workplace tools.
• Proven ability to manage external IT suppliers, service providers, contracts, service levels, invoices, and performance reviews.
• Strong stakeholder management skills, with the ability to build trust across technical and non‑technical audiences.
• Excellent customer service mindset, with the ability to explain IT clearly in business and operational terms.
• Ability to manage multiple projects, priorities, issues, and stakeholders at the same time.
• Experience working within structured governance, change management, service management, or global IT operating models.
• Strong written and verbal communication skills, including the ability to prepare reports, present recommendations, and influence stakeholders.
• Highly organised, self‑motivated, proactive, and able to work autonomously.
• Able to work effectively in a complex, multi‑site, and international organisation.
• Comfortable working within an education‑focused, values‑led environment.
• Degree‑level qualification or equivalent relevant professional experience is preferred.
• Previous experience within the education sector would be advantageous.
• Fluent English is required; French or other European languages would be beneficial.

Benefits

• Salary range of approximately €60,000 – €80,000, depending on experience.
• Hybrid working arrangement, with up to two remote working days per week in line with global policy.
• Opportunity to join a global education organisation in a newly created regional role.
• High‑impact position with visibility across European operations and the global IT function.
• Opportunity to shape IT service delivery, supplier management, digital platforms, and regional technology standards.
• Collaborative, purpose‑led working environment with a strong focus on service, quality, and stakeholder relationships.

Equal Treatment and Non‑Discrimination Policy

Keller Executive Search and our clients are committed to equal treatment in employment. For all positions, whether with Keller or with our clients, applicants and employees are considered on skills, qualifications, experience, and the needs of the role, without regard to any characteristic protected by French and EU law.

In line with the Labour Code (Article L1132-1) and the Penal Code (Article 225-1), we do not discriminate on grounds such as origin, sex, family situation, pregnancy, physical appearance, economic vulnerability, surname, place of residence, state of health, loss of autonomy, disability, genetic characteristics, morals, sexual orientation, gender identity, age, political opinions, trade union activity, whistleblower status, the ability to speak a language other than French, or actual or assumed membership of an ethnic group, a Nation, a so‑called race, or a religion. The law adds to this list over time, and we comply with any further protected ground.

Diversity and Reasonable Accommodation

We work to build a diverse and inclusive workplace and to keep selection based on objective, job‑related criteria. We provide reasonable accommodation (aménagements raisonnables) to people with disabilities and to pregnant individuals through an interactive process, and we meet the French obligation to employ workers with disabilities (OETH) where it applies.

Pay and Pay Transparency

We apply equal pay for equal work, or work of equal value, between women and men. Where required, employers publish their gender equality index (Index de l'égalité professionnelle) each year. As the EU Pay Transparency Directive (2023/970) takes effect in French law, job postings will state pay or a pay range based on objective criteria, and we will not ask candidates about their pay history. For client positions, pay information appears in the posting or is shared during interviews, in line with the law. Actual pay may depend on skills, experience, the role, the location, and internal comparisons.

Harassment

We prohibit all workplace harassment, including moral harassment, sexual harassment, and sexist behaviour as defined by the Labour Code. Harassment based on any protected characteristic is not tolerated. We act to prevent it, investigate complaints, and respond when needed.

Right to Work

We verify that every person hired is authorized to work. Nationals from outside the EU and EEA must hold a valid residence document allowing work, or a separate work authorization (autorisation de travail), which we check before employment begins where the law requires.

Data Protection

We process recruitment data under the GDPR (RGPD), the French Data Protection Act, and CNIL guidance. We collect only data that is relevant and necessary to assess a candidate for the role. Candidates may access, correct, and erase their data, and object to its use, within the limits set by law. See our Privacy Policy for details.

Use of Artificial Intelligence

We may use AI tools to support recruitment by helping review and assess candidate materials. AI is never used to automatically reject or disqualify a candidate or to make a final hiring decision. Every AI-assisted evaluation is reviewed by an experienced recruiter, and all hiring decisions are made by qualified humans. This reflects the GDPR right not to be subject to a decision based solely on automated processing, and the EU AI Act, which treats recruitment AI as high risk and requires human oversight, transparency, and record‑keeping.

Other Points

We do not request or use genetic information except where the law allows. France supports veteran employment through specific national schemes; veteran status is not itself one of the protected discrimination grounds, but we apply any veteran measures the law requires. A person who believes they have faced discrimination may contact the Defender of Rights (Défenseur des droits) or the labour court (Conseil de prud'hommes).