Quality Team Leader-Mions

Cainiao; Mions; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A logistics company located in Auvergne-Rhône-Alpes is seeking an experienced Warehouse Operations Supervisor. The ideal candidate will be responsible for managing unplanned and exception parcels, monitoring parcels, and providing training to new operators. Strong communication skills and previous experience in team management are essential. This role focuses on ensuring efficient operations within a dynamic warehouse environment, fostering teamwork, and implementing improvements for parcel processing.

Qualifications

• Strong knowledge of logistics processes.
• Ability to analyze and solve problems independently.
• Proficiency in warehouse management tools and parcel tracking software.
• Natural leadership to supervise and motivate a team of five operators.
• Ability to work under pressure and effectively prioritize tasks.
• Strong communication skills to relay information to the OPS Manager.
• Precision and organizational skills.
• Proactivity and a sense of initiative.
• Team spirit and excellent interpersonal skills.
• Previous experience in team management within a logistics environment.
• Knowledge of anomaly management flows is a plus.

Responsabilités

• Management of unplanned and exception parcels in the warehouse.
• Manage relabeling operations for parcels when necessary.
• Monitor parcels entering the warehouse without an exit trace.
• Train and support team members on sorting and injection processes.
• Supervise, train, and support the operators under responsibility.
• Provide daily reports to the OPS Manager on actions and anomalies.

Connaissances

Logistics process knowledge

Problem-solving ability

Warehouse management tools proficiency

Leadership skills

Ability to work under pressure

Strong communication skills

Organizational skills

Proactivity

Team spirit

Interpersonal skills

Experience in team management

Knowledge of anomaly management

Description du poste

This role ensure the identification and resolution of all types of exceptions encountered in the warehouse and train new operators on the three basic processes: Injection, Route Mode Sorting, and Parcel Mode Sorting.

Responsibilities

1. Management of Unplanned and Exception Parcels:

- Handle unplanned and exception parcels to ensure their final operations are completed (e.g., return to China, label reprinting, etc.).

- Identify, prioritize, and resolve parcel anomalies during the start of each shift.

- Ensure rigorous follow-up of exception parcels and coordinate their processing with operators.

2. Relabeling Operations (Rerouting):

- Manage relabeling operations for parcels when necessary.

- Check label compliance with established standards.

3. Monitoring Parcels Entering the Warehouse Without an Exit Trace:

- Reduce "lost" parcels within the warehouse.

- Propose improvements for processes and the identification of parcels without a final physical status (e.g., return to China, damaged, relabeled).

4. Training and Support for Other OPS Team Members:

- Be trained and support others to effectively convey the basic prerequisites for sorting and injection processes.

- Schedule training sessions as needed for new arrivals on injection and sorting processes.

5. Team Supervision:

- Supervise, train, and support the three operators under their responsibility.

- Organize daily tasks and ensure an efficient distribution of workloads.

6. Follow-Up and Reporting:

- Provide daily reports to the OPS Manager for the AM/PM shift on all actions taken and anomalies encountered.

Job Requirements

• Strong knowledge of logistics processes.
• Ability to analyze and solve problems independently.
• Proficiency in warehouse management tools and parcel tracking software.
• Natural leadership to supervise and motivate a team of five operators.
• Ability to work under pressure and effectively prioritize tasks.
• Strong communication skills to relay information to the OPS Manager
• Precision and organizational skills.
• Proactivity and a sense of initiative.
• Team spirit and excellent interpersonal skills.
• Previous experience in team management within a logistics environment.
• Knowledge of anomaly management flows is a plus.