Proxy Product Owner – Digital Customer Services (Europe)

Demartino Law; Paris; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Demartino Law is seeking a Proxy Product Owner to bridge business needs and development work within the Digital Customer Services team for Savings and Retirement. You will refine the product backlog, write crisp user stories, and ensure alignment with the product vision while maintaining production RUN operations.

The role requires strong Agile practice, technical literacy (APIs, databases, cloud), and excellent communication with diverse stakeholders.

Qualifications

• Agile methodologies: Mastery of Scrum principles and ceremonies.
• Strong technical literacy across REST/SOAP APIs, databases, microservices, and cloud.
• Ability to read and understand code (e.g., Java, .NET, Python, JavaScript) and use debugging tools.
• Experience with API testing tools (Postman, SoapUI) and monitoring tools.
• Knowledge of databases and ability to execute basic SQL queries.
• Ability to analyze technical logs.
• Excellent listening, oral and written communication skills with diverse stakeholders.
• Rigour and organization in writing specifications and managing the backlog.

Responsibilities

• Operational management of the product backlog: define, prioritize, and manage user stories.
• Write clear, concise, and testable user stories based on business needs.
• Refine backlog to align with product vision and objectives.
• Act as the main technical liaison between development teams, PO, and stakeholders.
• Participate in Agile rituals (refinement, sprint planning, demos, retrospectives).
• Support RUN operations, diagnose and resolve level 1–2 incidents with teams.
• Contribute to monitoring and alerting processes for availability and performance of digital services.
• Validate features against acceptance criteria and production readiness.

Skills

Autonomous

Facilitator

Leadership

Tools

Jira

Confluence

Job description

Demartino Law is seeking a Proxy Product Owner to bridge business needs and development work within the Digital Customer Services team for Savings and Retirement. You will refine the product backlog, write crisp user stories, and ensure alignment with the product vision while maintaining production RUN operations.

The role requires strong Agile practice, technical literacy (APIs, databases, cloud), and excellent communication with diverse stakeholders.