Product Support Team Lead - Remote & Growth

Pigment; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading AI-powered business planning platform in France is looking for a Product Support Team Lead to mentor a team and enhance customer support. The ideal candidate has over 5 years of experience in technical support, strong leadership, and problem-solving skills. Responsibilities include managing the team, ensuring quality service, and overseeing the hiring process. This opportunity offers a competitive package, stock options, and a remote-friendly work environment.

Prestations

Competitive package

Stock options

Flexible working hours

Bike2work scheme

High-end equipment

Remote-friendly environment

Qualifications

• 5+ years of experience in technical support or related roles.
• Ability to analyze complex issues and identify root causes.
• Excellent written and interpersonal communication skills.

Responsabilités

• Lead and mentor a team of Product Support Specialists.
• Ensure performance standards are met and coach team members.
• Manage the hiring process for new team members.

Connaissances

Leadership

Customer support

Project management

Technical support

Problem-solving

Formation

Any financial qualification (Payroll, Accounting, etc.)

Outils

HTML

CSS

SQL

APIs

Description du poste

A leading AI-powered business planning platform in France is looking for a Product Support Team Lead to mentor a team and enhance customer support. The ideal candidate has over 5 years of experience in technical support, strong leadership, and problem-solving skills. Responsibilities include managing the team, ensuring quality service, and overseeing the hiring process. This opportunity offers a competitive package, stock options, and a remote-friendly work environment.