Planning Assistant Tours & Rentals

Holland Bikes; Paris; Sur place; Confidentiel; Plein temps

Résumé du poste

A leading bike tour company in Paris is looking for customer experience-focused individuals to join their planning team. This full-time position involves collaborating with tour guides, managing resources, and enhancing the customer experience. Ideal candidates are detail-oriented, skilled in problem-solving, and possess strong communication abilities. The role offers a hybrid working environment with flexible days. English is required, while Dutch, French, and German are preferred.

Prestations

Flexible work environment

Qualifications

• Eager to learn and motivated.
• Detail-oriented with strong time management skills.
• Excellent communicator across internal and external teams.

Responsabilités

• Collaborate with Tour Operators and Guides for demand forecasting.
• Plan and maintain the number of guides available.
• Contribute proactively to customer experience.

Connaissances

Problem-solving

Time management

Strong communication

Analytical skills

Description du poste

WHO ARE WE - THE COMPANY?

We are Holland Bikes, a Dutch-owned company, and have multiple business units that are complementary in providing riders with the best products to fit their needs. Whether you need to go to work, to school, pick up your kids or groceries, discover the city or simply enjoy your freedom of getting around on a bike, we have your back.

We are Holland Bikes, one team spread around different locations in France and in New York and split into different specialities.

#1 provider of guided bike tours & rentals in France, specialized in high quality Dutch bikes and customer experience. We are looking for customer experience wizards to grow our planning team.

WHO ARE WE - YOUR FUTURE TEAM?

The Planning team is based in Paris, at our head office in the 15th arrondissement, near Porte de Versailles. This wonderful team is responsible for forecasting demand and managing the organization of our guided tours and rentals in France, focusing first of all on the region of Ile de France.

We’re improving with customer experience, process improvement and finding solutions. We work very closely with all the different locations and work as a global team, helping and supporting each other across the different locations.

WHO ARE WE LOOKING FOR?

We need friendly, customer experience focused people who are organizational nerds and love tourism and biking. This is a full-time (35h) seasonal fixed-term contract from mid-october to April. The contract may be converted into a permanent contract.

Tasks

• Demand forecast: Collaborate with Tour Operators and Guides to forecast and plan tours and rental bookings, months in advance.
• Resource management: Plan and maintain the appropriate number of guides available to ensure that all our tours are operational.
• Customer experience: Contribute to our customer experience by being proactive and efficient in anticipating and solving issues that may occur.

Requirements

At Holland Bikes we believe in new and young talents. Experience is not mandatory if you can convince us that you have what it takes to succeed. If you are eager to learn and motivated, we would love to train you and help you grow into the position that fits your skills and personality.

• Expert in solving issues
• Detail-oriented with strong time management and problem-solving skills
• Excellent communicator across internal teams and external teams, not afraid to push back and follow up on projects
• Strong analytical skills with the ability to synthesize data to understand business trends and provide forward-thinking insight.

You will work on weekends and holidays.

Benefits

The job is hybrid, we work at home, at the office, at our different locations, depending on the days. We are quite flexible.

This business is booming, now is the time to jump on your bike and ride with us !

Languages:

English (Required)

Dutch (Preferred)

French (Preferred)

German (Preferred)