Outlet Operations Leader

RH; Sainte-Geneviève-des-Bois; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

RH Outlet is seeking an Outlet Operations Leader to build a high-energy stock team and drive the seamless flow of inventory from receiving to the sales floor. You will partner with cross-functional teams to uphold safety standards, safeguard inventory accuracy, and deliver exceptional customer experiences.

The ideal candidate has 2+ years of leadership experience in retail, strong analytical skills, and proficiency with Mac, iOS, Microsoft Office, and Google applications.

Qualifications

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Analytical, problem-solving and decision-making abilities.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
• Experience in inventory management systems and processes.
• Adaptable and resilient with a solutions-focused approach to change.
• Willingness to work weekends, holidays, and variable shifts as needed.
• English proficiency required due to international nature of business and global team.
• Legal authorization to work in the country of application.

Responsabilités

• Train the stock team to uphold safety protocols and inventory policies, fostering a culture of accountability and operational excellence
• Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
• Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
• Authorize and manage the destruction of products designated as MOS in compliance with company policies
• Ensure operational interactions with customers and delivery partners reflect company service standards

Connaissances

Leadership

Analytical

Problem-solving

Decision-making

Adaptability

Outils

Mac OS

iOS

Microsoft Office

Google applications

Inventory management systems

Description du poste

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.

YOUR RESPONSIBILITIES

• Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
• Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
• Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
• Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies
• Ensure operational interactions with customers and delivery partners reflect company service standards

OUR REQUIREMENTS

• 2+ years of leadership experience in retail, preferably in home furnishings
• Exceptional analytical, problem-solving and decision-making skills
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
• Experience in Inventory management systems and processes
• Adaptable and resilient, with a solutions-focused approach to change and challenges
• Flexibility to work weekends, holidays, and variable shifts as needed
• Proficiency in English is required due to the international nature of our business and the need to communicate with global team
• Candidates must have legal authorization to work in the country in which they are applying at the time of application

PHYSICAL REQUIREMENTS

• Lift and move items in excess of 45 kg, using proper equipment and safety techniques
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing

We kindly request you submit your application materials, including your resume, in English, as proficiency in English is essential for this role.