Operations Manager

deliveroo; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Deliveroo is seeking an Operations Manager to be based in our Paris office on a hybrid basis. You will drive complex logistic and financial initiatives, shaping market strategies to deliver a seamless customer experience in the French market.

As a key member of the Operations team, you’ll lead cross-functional projects, optimize network efficiency, and partner with stakeholders to balance growth with service quality while upholding Deliveroo’s standards.

Qualifications

• 3-4 years of experience in a high-paced, project-based environment (tech startup or consultancy).
• Strong quantitative and qualitative analytics including Excel modelling and database crunching.
• Excellent English and French communication; ability to present to senior stakeholders.
• Track record in autonomously structuring, coordinating and executing projects.

Responsabilités

• Own complex logistic and financial strategic initiatives and drive improvements.
• Own part of network efficiency: define market-winning, hyper-local strategies and models.
• Improve the customer and rider proposition by delivering better outcomes.

Connaissances

Analytics

Excel modelling

SQL knowledge

Outils

Google Suite

Microsoft Office

Description du poste

Why Deliveroo

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Customer Care team supports Deliveroo’s customers, riders, and restaurant partners—delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you.

Operations Manager - Paris office

As an Operations Manager - based in the Paris office on a hybrid basis - you’ll be finding solutions to some of our biggest challenges to deliver a seamless customer experience in the French market, thus directly contributing to one of the key pillars of Deliveroo’s strategy within the Operations function.

Key responsibilities include:

• Own complex logistic and financial strategic initiatives, collaborate with various business units, and contribute to continuous improvement in our delivery network
• Own part of our network efficiency: define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery. Create models & frameworks to industrialise our monitoring and support our operations
• Improve the customer and rider proposition: join a team dedicated to delivering better outcomes for riders partners and our customers.

Qualities we’re looking for:

• Analytical and impact oriented mindset: “doer” attitude with appetite to solve real-world problems and seeking for short & mid term impact, through data analysis, modelling and innovative solution implementations (eg test and learn approach)
• Good communicator with strong stakeholder management skills: become a subject matter expert and trusted advisor through exceptional communication and stakeholder management skills. Ability to write synthetic documents and influence a senior audience
• Insightful, proactive and engaged: capable of both getting “the big picture” (understanding interdependencies and implications of topics with other parts of the business) and deep diving in detailed dynamics at play behind a trend/an anecdote. Proactively collaborates with colleagues across functions and taps into stakeholders’ business knowledge to understand trends, and spot opportunities for customer experience improvement. Able to keep track of competition’s moves and identify impact and opportunities for our business.

Profile

• 3-4 years of experience working in a high-paced and project-based organisation, for example at a tech startup or in management consultancy
• Strong experience in quantitative and qualitative analytics (excel modelling, database crunching) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus
• Track record in autonomously structuring, coordinating and executing projects
• Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently
• Excellent (oral / written) communication in both English and French. Track record in presenting to a senior audience and influencing decision making
• Strong stakeholder management skills and thrives in a collaborative environment

Why Join Us?

• Solve meaningful problems at real scale
• Work on a complex, always-on marketplace that impacts millions every day.
• See your impact, fast. Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
• Grow through challenge and ownership. Take on big, ambiguous problems and accelerate your career with strong support.
• A culture built for builders. High standards, collaboration, flexible working and continuous learning.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.