Operations Manager

Vinted; Dourges; Presencial; EUR 48.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Share options programme

25 working days of holiday

Lunch allowance

Private health insurance

Mental health support (EAP)

Team-building events

Monthly shopping budget

Descripción de la vacante

Vinted in Dourges, France is hiring an Operations Manager to lead and own the shift's daily operations within our new LIL2 hub, guiding 350+ staff and up to 130 operatives per shift. You will drive safety, performance, and people development, while collaborating with cross-functional teams to scale this flagship site.

You will manage KPIs, optimise resources, recruit and onboard leaders, and ensure continuity across three fixed shifts.

Formación

• 3–5 years of experience in logistics or warehousing.
• Experience leading teams of 30+ people.
• Strong operational mindset in high-volume environments.
• Solid understanding of warehouse KPIs and workforce planning.
• Analytical, data-driven, and able to turn insights into actions.
• Commitment to workplace safety and HR policies.

Responsabilidades

• Lead and own shift operations, ensuring safe, efficient parcel processing and meeting productivity targets.
• Coach and develop leadership teams, fostering accountability and high performance.
• Monitor KPIs, analyse data, identify bottlenecks, implement corrective actions for productivity and service quality.
• Plan and optimise resources including staffing and equipment to adapt to volume changes.
• Champion safety and compliance with regulations and procedures across shifts.
• Drive continuous improvement with cross-functional teams to deploy new technologies and improve efficiency.
• Recruit, onboard, and develop teams, building a strong talent pipeline and performance management.
• Take ownership of site operations during working hours and coordinate with stakeholders to ensure business continuity.

Conocimientos

Leadership

Team management

Logistics operations

KPI tracking

Data analysis

Safety awareness

Educación

Master's degree in Logistics, Supply Chain, Engineering, Business Management, or related field

Descripción del empleo

Information about the position

As an Operations Manager, you will lead, inspire, and empower your teams while taking full ownership of your shift's daily operations, performance, and safety. This is a highly impactful, hands-on leadership role within Vinted Go's European logistics network, offering significant autonomy and a unique opportunity to contribute to the launch of our largest sorting hub, build high-performing teams, and drive operational excellence in a fast-growing environment.

LIL2 will be Vinted Go's largest European sorting hub, marking a major milestone in our network expansion. Located in Dourges (Pas-de-Calais), just 25 minutes from Lille, this brand-new 60,000 sqm facility is scheduled to open in March 2027. Designed to support our growing parcel volumes, strengthen network resilience, and relieve existing hubs, LIL2 will handle up to 600,000 parcels per day, serving France and the wider European network.

With 350+ employees and up to 130 operatives per shift, the site will combine advanced sorting technologies, automation, and manual operations. For the first time, Vinted Go's sorting and Fulfilment operations will operate under the same roof, creating exciting opportunities for collaboration and operational synergies.

The site's leadership team will consist of 1 Site Leader, 3 Operations Managers, 10 Shift Managers, and 15 Team Leaders, overseeing operations across three fixed shifts (Early, Late, and Night), six days a week (Monday to Saturday). This structure will ensure strong leadership coverage, operational continuity, and effective team management throughout the week.

• Early shift: 8:00 AM – 3:00 PM
• Late shift: 4:00 PM – 11:00 PM
• Night shift: 12:00 AM – 7:00 AM

Each Operations Manager will be assigned to a dedicated shift, taking full ownership of its operational performance, safety, and people management. Supported by Shift Managers and Team Leaders, you will ensure smooth daily execution, develop a high-performing team, and drive continuous improvement within your shift.

As an Operations Manager, you will play a key role in launching and scaling this flagship site, from building and developing your shift's management team to establishing robust operational processes, driving performance, and fostering a strong culture of safety, accountability, and continuous improvement. Working closely with the Site Leader and cross-functional teams, you will help make LIL2 a benchmark for operational excellence across our European network.

In this position, you’ll

• Lead and own shift operations, ensuring the safe, efficient, and timely processing of parcels while meeting productivity, quality, and delivery targets.
• Manage, coach, and develop your leadership team, including Shift Managers and Team Leaders, fostering a culture of accountability, engagement, and high performance.
• Drive operational performance by monitoring key KPIs, analysing data, identifying bottlenecks, and implementing corrective actions to continuously improve productivity, cost efficiency, and service quality.
• Plan and optimize resources, including staffing, equipment, and operational capacity, to adapt to fluctuating volumes and business priorities.
• Champion safety and operational standards, ensuring compliance with health and safety regulations, internal procedures, and best practices across your shift.
• Contribute to continuous improvement initiatives, working closely with Maintenance, Engineering, Product, and other cross-functional teams to optimise processes, deploy new technologies, and improve operational efficiency.
• Support the recruitment, onboarding, and development of your teams, building a strong talent pipeline and ensuring effective performance management.
• Take ownership of the site's operations during your working hours, coordinating with internal stakeholders and external service providers to ensure business continuity and resolve operational challenges.

About you

• You hold a Master's degree in Logistics, Supply Chain, Engineering, Business Management, or another relevant field.
• You have 3–5 years of experience in logistics, warehousing, or industrial operations, including proven experience managing teams of 30+ people, ideally through a team of managers or supervisors.
• You have a strong operational mindset and thrive in fast-paced, high-volume environments where priorities can change quickly.
• You have a solid understanding of warehouse productivity metrics, operational KPIs, workforce planning, and continuous improvement methodologies.
• You demonstrate strong leadership and people management skills, with the ability to motivate, coach, challenge, and develop your teams.
• You are analytical, data-driven, and solution-oriented, capable of making sound decisions under pressure and turning insights into concrete actions.
• You have a strong commitment to workplace safety, operational discipline, and compliance with HR policies.
• You are hands‑on, proactive, and comfortable taking ownership, leading by example and staying close to day‑to‑day operations.
• You communicate clearly and effectively, collaborate naturally across teams, and know how to balance operational priorities with long-term improvements.
• You are fluent in both French and English.
• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• A daily lunch allowance (lunch voucher card)
• Private health insurance
• Frequent team‑building events
• A personal monthly budget for shopping on Vinted

Working at Vinted

Individual Learning Budget

Vinted will set aside a yearly sum to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary for this position is €48,000–€63,100 gross per year.