OPERATIONS LEARNING MANAGER

Amazon Inc.; Toulouse; Hybride; EUR 41 000 - 59 000; Plein temps

Avantages offerts par ce poste

Pension plans

Health insurance

Life insurance

Disability insurance

Travel insurance

MultiSport card

Employee discount

Employee assistance program

Résumé du poste

Amazon Fulfillment Poland sp. z o.o. seeks a Learning Manager to lead the Trainers team and own all site training programs from needs analysis to execution. You will partner with EU Learning teams to share best practices and align on training initiatives with senior leadership.

You will coach leaders and drive coaching, performance metrics, and development across the FC, balancing L&D with operational impact. This role blends leadership and hands-on training on a fast-paced fulfilment floor.

Qualifications

• Bachelor's or Master's degree.
• Experience leading a team with career development focus.
• Ability to build collaborative relationships with stakeholders.
• Ability to analyze and interpret performance metrics with advanced Excel and AI skills.

Responsabilités

• Leading and developing a team of Trainers.
• End-to-end ownership of associate and leader training programs at the site.
• Creating partnerships with EU Learning Teams to share best practices.
• Planning, developing and evaluating training initiatives with senior team input.
• Deploying coaching solutions to meet quality and productivity needs.
• Providing coaching and feedback in 121s and workshops to develop leadership.

Connaissances

Team management

Stakeholder collaboration

Advanced Excel

AI skills

Formation

Bachelor's or Master's degree

Description du poste

Job ID: 10559052 | Amazon Fulfillment Poland sp. z o.o.

Who we are

Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams deliver and provide high-quality, safety compliance, process and onboarding training to ensure that our associates are set up for success.

The Learning Manager is a member of the leadership team within a fulfilment centre and is focused on managing the learning needs of all employees. They must have the ability and initiative to understand the business needs, analyse issues and influence solutions/outcomes.

The Learning Manager is a team player who not only leverages their own team to respond effectively to a variety of training scenarios, but can work closely with a central EU team to prioritise and deploy training programs based on customer needs – from training processes at scale to ongoing leader development.

An Amazon Fulfilment Centre (FC) https://www.youtube.com/watch?v=UAKPoAn2cB0 is a dynamic and challenging environment. You will be very close to the action and spend time on the warehouse floor with the teams who make our FCs great. Developing our people is at the heart of what we do and is needed now more than ever as we are experiencing rapid growth and we plan to keep on growing.

Key job responsibilities

• Leading and developing a team of Trainers
• End-to-end ownership of the associate and leader training programs at the site: from the needs analysis stage to management and execution of training
• Creating effective partnerships with other Learning Teams within the EU to identify and share best practice
• Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon's central leadership function
• Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC
• Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities

A day in the life

Learning Managers in our Fulfilment Centres play a pivotal role, focusing strongly on performance improvements through key performance indicators (KPIs). Their responsibilities extend beyond training to encompass operational duties. Hailing from various operational backgrounds, including management, production, retail, and logistics, they bring expertise in data management and performance enhancement to their role. This position, known as an Operational Learning Manager, underscores its dual function in both Learning and Development (L&D) and operational improvement.

Their daily agenda includes meetings like “Daily Dive Deep” sessions, regular discussions with stakeholders, team gatherings, and one-on-one sessions with managers. They nurture crucial relationships with General Managers (GMs), Site Operations Managers (SOMs), and Human Resources Business Partners (HRBPs). Administrative tasks, training sessions, participation in recruitment activities, and project involvement are integral parts of their job. They actively engage in business reviews, data analysis, and problem‑solving to drive effective solutions. Personal development through training sessions holds paramount importance.

In summary, Learning Managers at our Fulfilment Centres must balance an array of responsibilities, encompassing meetings, coaching, administrative functions, and project involvement, all aimed at enhancing operational performance. Their role serves as a bridge between Learning & Development and operational efficiency within our Fulfilment Centres.

Basic Qualifications

• Bachelor's degree, or Master's degree
• Experience of managing a team with a focus on career development and succession planning
• Ability to build collaborative relationships with a range of stakeholders
• Ability to analyze and interpret a range of performance metrics combined with advanced Excel skills and AI skills

Preferred Qualifications

• Experience in data-driven business operations processes
• Experience in a logistics/operations environment
• Knowledge of general AI tools
• Experience in change management and process improvement activities, designing scalable solutions and implementing these at pace and at scale

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro‑rated.

Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign‑on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

Company supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well‑being).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.