Mid-Market Customer Success Manager

Cyber Search Ltd; Paris; Hybride; EUR 51 000 - 60 000; Plein temps

Résumé du poste

A global eCommerce company is looking for a Mid-Market Customer Success Manager to join their Paris team. This role involves managing client relationships, analyzing performance data, and preparing performance reviews. The ideal candidate is a graduate with strong analytical skills, fluent in French and English, and eager to kick-start a career in eCommerce. This position offers hybrid working, training, and travel opportunities to the London HQ.

Prestations

Direct exposure to global retail brands

Hands-on training and mentoring

ClassPass and lifestyle benefits

Travel opportunities

Qualifications

• Up to 1 year of experience in Customer Success, Account Management or a client-facing role.
• Proven ability to analyze client data and deliver insights.
• Strong interpersonal skills to build client relationships.

Responsabilités

• Act as the main point of contact for a portfolio of mid-market clients.
• Analyze client data and performance trends to provide actionable insights.
• Prepare and present client performance reviews and reports.
• Identify opportunities to upsell or cross-sell new solutions.
• Prepare and present client performance reviews.
• Collaborate with internal teams for seamless service delivery.
• Flag risks and identify areas for improvement.

Connaissances

Fluency in French

Fluency in English

Strong numerical and analytical mindset

Excellent communication skills

Client relationship management

Formation

Degree from a top-tier university in Mathematics, Economics, or a related discipline

Description du poste

Mid-Market Customer Success Manager (French / English / Swedish)

Location : Paris (Hybrid 3 days office / 2 remote)

Salary : basic 60000 OTE

About the Company

Our client is a global leader in cross-border eCommerce helping major retail brands expand into new international markets. Their platform simplifies global selling combining localisation logistics payments and analytics to deliver seamless localised shopping experiences in over 200 destinations worldwide.

The Opportunity

We’re hiring a Mid-Market Customer Success Manager to join the Paris team and support the ongoing success of their European client base.

This is a fantastic opportunity for an ambitious graduate or early-career professional from a top university ideally with a background in Mathematics Economics or a similar discipline who is eager to build a commercial career in the global eCommerce space.

You’ll manage relationships with a portfolio of key clients using data‑driven insights to improve performance, drive growth and deliver real business impact.

Fluency in French and English is essential with Swedish a strong advantage.

Key Responsibilities

• Act as the main point of contact for a portfolio of mid‑market clients ensuring excellent communication and support.
• Analyse client data KPIs and performance trends to deliver actionable insights and recommendations.
• Build strong relationships with client stakeholders including senior management.
• Identify opportunities to upsell or cross‑sell new solutions.
• Prepare and present client performance reviews (QBRs) and reports.
• Collaborate with internal teams to ensure seamless delivery of service and solutions.
• Proactively flag risks and identify areas for improvement.

About You

• Degree from a top‑tier university in Mathematics Economics or a related discipline.
• Up to 1 year of experience in Customer Success, Account Management or a client‑facing commercial role (internships included).
• Fluent in French and English (Swedish a plus).
• Strong numerical and analytical mindset, confident interpreting and presenting data.
• Excellent communicator both written and verbal.
• Commercially curious with a genuine interest in eCommerce and technology.
• Highly organised, proactive and comfortable managing multiple priorities.

Why Apply

This is an exceptional opportunity to kick‑start your career with a global eCommerce powerhouse. You’ll benefit from:

Direct exposure to global retail brands.

Hands‑on training and mentoring.

Hybrid working (2 days remote).

Central Paris office with ClassPass and lifestyle benefits.

Travel opportunities including visits to the London HQ.

If you’re a commercially minded graduate looking for a fast‑track into Customer Success this role offers real scope for growth and progression.

Employment Type : Full Time

Experience : years

Vacancy : 1