Medical Secretary-Winchester Family Practice

Beth Israel Lahey Health; Us; On-site; EUR 25,000 - 33,000; Full time

Job summary

Beth Israel Lahey Health (BILH) Primary Care is seeking a clerical professional to be the first point of contact for patients and staff. In this frontline role you will deliver high-quality customer service, perform phone interactions, registration, scheduling, co-pay collection and billing, and confirm appointments to ensure patients receive the right care at the right time.

You will work in a fast-paced, high-volume environment and must have a High School degree or GED and at least one year of

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in a high-volume customer service role.
• Strong customer service, computer/PC skills, and clear written and verbal communication.

Responsibilities

• Handle phone interactions with patients and staff.
• Register patients and schedule appointments.
• Collect co-pays and assist with billing.
• Confirm appointments and manage patient communications.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multitasking

Education

High School Diploma or GED

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary

BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.

This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Education - High School Degree or GED

Experience: A minimum of 1 year of experience in a high-volume customer service-related position.

Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Job Description

Pay Range

$20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled